Retail Supervisor

**About National Trust Queensland & the Currumbin Wildlife Sanctuary**

Voted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents**:to conserve and advance our natural and cultural heritage for future generations.**

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary and grow our operations, we have an opportunity for an intuitive and hands-on **Retail Supervisor** to support our dedicated Retail Team including our busy outlets and park operations.

**About the Role**

Reporting directly to the Retail & Photography Manager, you will be a person who goes above & beyond to ensure continuous delivery of our process & service standards. In this hands-on role, you will lead, mentor and motivate our Team to ensure we deliver professional, efficient & friendly Guest service. You will be an experienced Retail professional with proven operations & leadership experience that offers support to the Retail Supervision Team. You will work across all 6 of the Currumbin Wildlife Sanctuary Retail outlets along with supporting our Photography Team across both day & evening trade opportunities.

You will have a natural sense of fun whilst being able to supervise, motivate & inspire. You will lead by example to ensure the Team deliver efficient and friendly Guest service. This role includes ensuring policies & procedures are met and WH&S service standards adhered to. This is a fast-paced environment where you will be available to assist the Team with core duties in a hands-on situation as required.

You will support the Leadership Team with roster maintenance, stock control & recruitment support. You will have the ability to create eye catching displays & layouts to drive incremental revenue along with maintaining outlet presentation within the desired visual merchandising benchmarks.

**About You**

To be successful in this role, you will have experience in Retail supervision, preferably within a multi outlet organisation. Other key skills & qualifications we are looking for include:

- Ability to set clear goals, control resources & motivate Teams to achieve performance objectives & targets.
- Experience with Team training to ensure excellent Guest service is delivered.
- Strong visual merchandising skills with clear attention to detail which reflects in outlet presentation.
- A self-motivated Team player who can communicate effectively with people from diverse backgrounds & cultures.
- An understanding of stock control & inventory process with analytical ability to make informed decisions.
- Works at a fast pace but always remains calm under pressure & is solutions orientated with a positive 'Can Do' attitude.
- Able to meet the physical requirements of the role which will involve walking, pushing, pulling & lifting.
- Willing to work in an outdoor environment, in all weathers, in a role that requires substantial walking in a workplace that contains animals including birds & reptiles.

**What we can offer**

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State - we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Benchmarked Salary
- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Access to 470+ fitness facilities through Fitness Passport for you and your family
- Currumbin Wildlife Sanctuary Family & Friends Passes