Retail Supervisor

2 weeks ago

Gold Coast, Queensland, Australia Wildlife Currumbin Sanctuary Full time

**About National Trust Queensland & the Currumbin Wildlife Sanctuary**

Voted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents**:to conserve and advance our natural and cultural heritage for future generations.**

**About the Role**

Reporting directly to the Retail Operations Manager, this hands-on leadership role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional guest service. As a Retail Supervisor, you will lead by example, mentoring and motivating your team to uphold the highest standards in service, presentation, and operational excellence. Working across six retail outlets at Currumbin Wildlife Sanctuary, you will also support our Photography Team during both day and evening trade. **This is a Tuesday to Saturday role.**
- Lead and support the retail and photography teams across multiple outlets
- Deliver and maintain high standards in guest service, presentation, and team morale
- Ensure compliance with all operational procedures and WH&S standards
- Assist with rostering, stock control, and recruitment processes
- Create effective visual merchandising to enhance sales and presentation

**About You**

To be successful in this role, you will have experience in Retail supervision, preferably within a multi outlet organisation. Other key skills & qualifications we are looking for include:

- Ability to set clear goals, control resources & motivate Teams to achieve performance objectives & targets
- Experience with Team training to ensure excellent Guest service is delivered.
- Strong visual merchandising skills with clear attention to detail which reflects in outlet presentation
- A self-motivated Team player who can communicate effectively with people from diverse backgrounds & cultures
- An understanding of stock control & inventory process with analytical ability to make informed decisions
- Works at a fast pace but always remains calm under pressure & is solutions orientated with a positive 'Can Do' attitude
- Able to meet the physical requirements of the role which will involve walking, pushing, pulling & lifting
- Willing to work in an outdoor environment, in all weathers, in a role that requires substantial walking in a workplace that contains animals including birds & reptiles

**What we can offer**

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State '" we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Benchmarked Salary
- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Access to 470+ fitness facilities through Fitness Passport for you and your family
- Currumbin Wildlife Sanctuary Family & Friends Passes

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