Retail Supervisor

**Retail Supervisor**
- ** Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary**:

- ** Voted one of the Gold Coast's most popular tourist destinations**

**About National Trust Queensland & the Currumbin Wildlife Sanctuary**

Voted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary and grow our operations, we have an opportunity for an intuitive and hands-on **Retail Supervisor** to support our dedicated Retail Team including, out busy outlets and park operations.

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**About the Role**

Reporting directly to the Retail & Photography Manager, you will be a person who goes above and beyond to ensure continuous improvement of our process and service standards. In this hands-on role, you will lead, mentor, and motivate your team to ensure we deliver professional, efficient, and friendly service. You will be an experienced Retail professional with proven operations and leadership skills that will support the Retail Teams. In this role you will work across all 6 of the Currumbin Wildlife Sanctuary Retail outlets along with supporting out Photography Team.

You will have a natural sense of fun whilst being able to supervise, motivate & inspire. You will lead by example to ensure the team deliver an efficient & friendly guest service. This role includes ensuring policies and procedures are met and WH&S service standards adhered to. This is a fast-paced environment where you will be available to assist the team with core duties hands on as required.

You will support the Manager with roster maintenance, stock control & recruitment support. You will have the ability to create eye catching displays & layouts to drive incremental revenue and maintain outlet presentation with the desired visual merchandising benchmarks.

**About You**

To be successful in this role, A minimum of 3 years' experience at a Retail supervision level, preferably within a multiple outlet organisation. Ability to set clear goals, control resources & motivate Teams to achieve performance objectives & targets. Other key skills and qualifications we are looking for include:

- A minimum of 3 years' experience at a Retail supervision level, preferably within a multiple outlet organisation.
- Ability to set clear goals, control resources & motivate Teams to achieve performance objectives & targets.
- Experience with Team training to ensure excellent guest service is delivered.
- Strong visual merchandising skills with clear attention to detail which reflects in outlet presentation.
- A self-motivated team player who can communicate effectively with people from diverse backgrounds and cultures.
- An understanding of stock control & inventory process with analytical ability to make informed decisions.
- Works at a fast pace but always remains calm under pressure and is solutions orientated with a positive 'Can Do' attitude.
- Able to meet the physical requirements of the role which will involve walking, pushing, pulling and lifting.
- Be prepared to work in an outdoor environment, in all weathers, in a role that requires substantial walking in a workplace that contains animals including birds and reptiles.

**What we can offer**

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State - we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- On Site Parking, Uniforms & Retail & Food & Beverage Discounts
- NTAQ Team Member Card offering free entry to Currumbin Wildlife Sanctuary and generous discounts.
- CWS Family & Friends Passes