Retail Supervisor

1 day ago

Gold Coast, Queensland, Australia Village Roadshow Limited Full time

**Retail Supervisor**
**Full-time Salary**
**Village Roadshow Theme Parks, Gold Coast**

**About the Perks**
- Unlimited free entry to our amazing theme parks
- Earn complimentary passes for family and friends
- Enjoy discounts on food & beverage, retail and animal experiences
- Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers
- Exclusive and unique team member events and awards
- Reward and Recognition incentives and prizes
- On site Wellbeing Team and access to our EAP with 24/7 support
- Opportunity for professional development & internal training, we strive to grow our talent

**The opportunity**:
You will be responsible for the daily operations, profit, cost, human resource management and guest experience for the Retail Department. A fantastic role for an experienced and motivated retail professional, you will be supported to run operations of the retail department within a small team and achieve real job satisfaction in driving sales results and growing the retail aspect of the business.

**Your day to day**:

- Manage and coordinate Retail team members including resource planning, support, mentoring, recruitment and development
- Work alongside Workforce Planning to manage rosters and pay sign off, using working knowledge of AWU/EBA agreement
- Monitor and action operational compliance, coordinate appropriate training and set service standards
- Triage and action day-to-day requests for store communications & tasks from the Head of Retail
- Escalate and manage business-critical store operational issues to relevant stakeholders
- Partake in decision making from product selection, pricing, promotions to selling channels
- Performance management and career development of your teams
- Stock feedback and inventory management
- Budget management and financial reporting

**What you'll bring**:

- Experience in leading large teams
- Previous budgetary responsibility, with proven results in wage management and sales growth
- Personnel management experience including performance management, training and rostering
- Excellent interpersonal and leadership skills appropriate to deal with a range of staff, guests and stakeholders
- Experience with a multi-site retail operation in a fast-paced environment with at least 50 staff
- Enthusiastic and reliable, and the ability to work flexible hours and at different locations
- Strong computer skills across standard office suite software
- Own vehicle and open driver's license, with the ability to travel between sites as required
- Experience in SAP, Maximo and Kronos Systems highly desirable
- Knowledge of SAP is highly desirable
- Previous Retail industry experience

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