Customer Service Coordinator

4 days ago

Melbourne, Victoria, Australia Capral Full time

CAMPBELLFIELD, VICTORIANon-customer facing roleCompetitive salary + Bonus Scheme + BenefitsOn-the-job training – genuine career pathwayLocation: either Lynbrook or CampbellfieldCapral Aluminium – Australia's largest aluminium manufacturer and distributor – is looking for an Experienced Customer Service Coordinator to join our small and supportive team in either Campbellfield or Lynbrook, Victoria.This is a non-customer-facing, office-based role, ideal for someone with experience in order processing, internal sales support, or technical customer service.
Previous experience in aluminium or metals distribution is highly attractive for this role.
You'll play a key part in ensuring our operations run smoothly behind the scenes.WHAT'S ON OFFER:Genuine opportunities for career growth and progressionComprehensive on-the-job trainingEmployee Assistance Program (EAP)Employee Referral Program – earn up to $1,000 in rewardsSupportive, values-driven work culturePrimary Responsibilities:Accurately entering sales orders into our systemResponding to phone and internal enquiriesProviding quotes, lead times, and order status updatesVetting orders for accuracy and feasibilityProcessing credit claims and applying credit policiesOffering technical and product support over the phoneAbout You:We are seeking a motivated and experienced professional who enjoys working in a fast-paced, detail-focused environment.Previous experience in a similar internal customer service or admin coordination roleStrong verbal and written communication skillsA professional and friendly phone mannerSolid computer literacy and attention to detailA good attitude to workplace safety and reliabilityApplicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.Employment at CapralOur strong values-based culture is a key part of looking after our people.
Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations.
"As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position."How To ApplyIf you're ready to take the next step in your customer service career with a well-established and supportive company, we'd love to hear from you.APPLY NOW
No recruitment agencies, please.

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