Consumer Insights Analyst

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Your Life's Best Work

An opportunity is now available for an analytical mind to join the consumer experience team as Customer (Patient) Insights Analyst.

This role will be responsible for collecting, analysing and reporting on customer (patient) feedback and insights and will support the creation of a data
- driven and insights led culture.

Building a 'customer first' mindset and helping the leadership team get 'closer to the customer' is a core component of the role, as is supporting the organisation on our digital transformation journey.

More specifically, you will:

- Draft questionnaires, polls, surveys, and other data collection resources.
- Summarise survey results in PPTs.
- Support the development of a best-in-class Insights and analytical capability and reporting within the CX team, with a focus on continuous improvement.
- Draw upon and integrate all available data sources to build a holistic story of the end-to-end customer(patient) journey, from inquiry stage through to advocacy/repeat customer.
- Support the development and delivery of high-quality reporting via dashboards and/or PPT and excel to advise on customer experience, service performance, sentiment, and brand performance Support the management of ad hoc qualitative and quantitative Insights to support and assess priority initiatives
- Assist with insights including operational metrics and where possible robust commercially oriented information that enables the team in decision-making and strategic planning.
- Survey management and troubleshooting (SurveyMonkey & Tableau)
- Influential storytelling with data
- A proactive approach to supplying the marketing team with insights to support patient access as well as digital analytics and reporting

We're looking for someone who has:

- Solid analytical experience in a commercial environment
- Excellent Excel and analytical skills
- Excellent power point skills
- Support with report writing and content coordination.
- A collaborative and curious attitude to customer needs
- Experience analysing siloed information to support strategic decision making across business units.
- Knowledge to conduct statistical analysis where relevant,
- Project management experience e.g., content coordination
- Experience in survey design and delivery beneficial
- Reporting and working with CX/marketing to deliver annual reports.
- Experience with dashboards and turning insights into actionable outcomes.

Benefits of joining our team:

- Work with a vibrant team aligned with providing the best patient experience possible and outcomes.
- Internal and external training and development opportunities.
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
- Enhance your holistic wellbeing with our Full Circle wellbeing program.
- Learn and grow with our award-winning development programs.
- Free access to thousands of LinkedIn training courses.
- Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare

We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.