Customer Support Advocate

1 day ago

Melbourne, Victoria, Australia Carsales Full time

Company Description
**Are you ready to be a big part of something big?**

At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tact, small enough to learn from different departments and small enough to connect authentically with leadership.

Not something you'd expect from one of the country's biggest tech companies, is it?

And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle - Office, Hybrid or Anywhere.

**What's on offer**:

- A place where you can move your career forward, where you'll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
- We're a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- The support of a highly engaged, high-performing team including a leadership team that's you'll actually have face time with.
- 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender transition leave.

**Job Description**:
**What you'll do**

**Marketing, Content and Customer** is the home of our incredible **Customer Service** team who help improve processes, resolve issues, and utilise data to make meaningful change.

This is your opportunity to join us as a **Customer Support Advocate **(on a fixed term contract), by assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction.
- Maintain day to day operations of the Success Team through tasks such as advert approvals, fraud identification, adjacent product support and administrative tasks.
- Understand and share expertise in efficient problem solving.
- Demonstrate understanding, motivations and expertise in meeting KPIs.
- Help to build and maintain our loyal customers and members.

**Qualifications**:
**What are we looking for?**
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don't take ourselves too seriously).
- Help to build and maintain our loyal customers and members through your strong customer service skills.
- Reliable person with strong time management.
- Demonstrate empathy when dealing with customers.
- Work well under pressure.
- Savvy in technical troubleshooting/ problem-solving.

Additional Information
**A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

So come and join our team - because every role is a big role in our plans to go big.

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