Customer Service Officer

4 days ago

Melbourne, Victoria, Australia Shaver Shop Full time

**Join Shaver Shop - Australia's Leading Personal Grooming Retailer**

At Shaver Shop, we're proud to be Australia's leading specialist retailer in the booming personal grooming space—trusted by customers for our expert advice, unbeatable product range, and standout service. From men's and women's hair removal to power oral care, massage, beauty, and hair care, we lead the way in helping people look and feel their best.

With 125 stores across Australia and New Zealand, our Support Office team of 50+ plays a vital role in driving our success and now, we're looking for a friendly, driven Customer Service Officer to help us continue delivering the exceptional service we're known for. If you're ready to be part of a dynamic, fast-paced team where you can truly make an impact, we'd love to hear from you

**About You**

We're seeking someone with:

- **6+ months** of customer service experience (retail preferred).
- A **hands-on, retail-savvy mindset** with a passion for helping customers.
- **Outstanding communication skills** (written & verbal) and active listening.
- A **proactive, resilient attitude** with strong problem-solving abilities.
- Excellent **time management**, attention to detail, and ability to prioritise.
- A **team player mentality** but also the confidence to work autonomously.
- Emotional intelligence and a **growth mindset**—open to feedback and learning.
- Flexibility to work a **7-day rotating roster** as needed.

**About the Role**

In this fast-paced role, you'll be the voice of Shaver Shop, delivering top-tier service across multiple channels. Key responsibilities include:
? Managing **online orders** from purchase to delivery, ensuring timely resolution of issues.
? Liaising with **stores, couriers (AusPost, etc.)**, and resolving customer complaints.
? Processing **returns/refunds** and assisting with product enquiries.
? Supporting stores with **web orders** and tracking customer trends for business improvements.
? Monitoring **delivery performance** and ensuring seamless order fulfilment.

**Why Join Us?**
- Be part of a **38-year-strong, market-leading brand** with a loyal customer base.
- **Career growth** - We invest in your development with mentoring and progression opportunities.
- **Generous discounts** on all Shaver Shop products.
- A **supportive, results-driven team culture** where your contributions matter.

**Ready to Shine?**

If you're eager to grow with a company that values **excellence, teamwork, and customer passion**, we'd love to hear from you

**Start your journey with Shaver Shop today**

Work Location: In person

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