End User Computing

7 days ago

Sydney, New South Wales, Australia Kaplan Full time

**Max term contract located in Sydney, Melbourne or Brisbane**:

- **Hybrid working arrangements - 2 days in the office and 3 days WFH**
**26 days' annual leave, including one for your birthday and other great benefits**

**Role**:
We are looking for a proactive and technically skilled **End User Computing (EUC) Specialist** to join our collaborative IT team. Reporting to the Service Delivery Manager, this key role supports Kaplan Australia by delivering expert Level 2 and 3 technical support and ensuring the smooth operation of end user technologies across the organisation.

This is an exciting opportunity for a motivated individual with a strong service ethic to contribute to infrastructure planning, drive continuous improvement, and act as a technical escalation point for complex IT issues.

**Responsibilities**:

- Provide advanced Level 2/3 technical support for desktops, laptops, virtual platforms, and collaboration tools.
- Act as a technical escalation point for the service desk, ensuring timely resolution of complex incidents.
- Administer and maintain systems including Intune, JAMF, Active Directory, Azure AD, and Office 365.
- Contribute to IT infrastructure and EUC-related projects, such as hardware refresh and system upgrades.
- Create and maintain SOPs, user guides, and project documentation.
- Analyse root causes of recurring incidents and implement long-term solutions.
- Monitor system health, software updates, and device compliance to minimise disruption.
- Deliver training and onboarding for staff using EUC tools and platforms.
- Maintain the IT asset inventory, oversee hardware lifecycle, and ensure software licensing compliance.

**Requirements**:
**Essential**:

- 4+ years' experience in IT support or EUC, including 2+ years at Level 2/3.
- Tertiary qualifications in IT, Computer Science, or a related field.
- Proven technical expertise in:

- Windows 10/11, macOS, Office 365, Intune, JAMF, Azure AD, Group Policy
- Citrix, Endpoint Management tools, MDM, VPN
- Cloud platforms (Azure/AWS), endpoint security
- Collaboration tools (Zoom, Teams, SharePoint Online)
- Excellent problem-solving and incident management skills.
- Strong documentation, communication, and stakeholder engagement capabilities.
- Experience leading small projects and mentoring junior team members.

**Desirable**:

- ITIL Foundation Certification
- Experience with Cisco/Meraki network infrastructure
- Knowledge of scripting (e.g., PowerShell) for automation
- Experience in hybrid or global enterprise environments

**About Us**:
Kaplan Australia is one of the world's leading providers of lifelong education, helping over one million students globally achieve their educational and career goals each year. Our broad educational offerings are underpinned by a commitment to delivering exceptional quality and learning outcomes.

We are proud to be recognised as an Inclusive Employer by Diversity Council Australia. Our team reflects the diversity of our student population, and we continue to champion equity, inclusiveness, and kindness in everything we do across Kaplan Business School, Kaplan Professional, and our Pathways Colleges.

**Background-Check Notice & Declaration**

LI-DF1

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