Expert End-User Computing Support Specialist
1 week ago
The position of Customer Support Specialist plays a crucial role within the Digital Health Service, focusing on delivering timely and professional customer service and education.
This is a permanent full-time role available. The successful candidate will have extensive experience in a customer support role with a focus on end-user computing solutions in a complex environment.
Responsibilities include:
- Providing a friendly and professional support service for all IT related issues;
- Participating in a 24/7 on-call roster to provide support across the region;
- Supporting multiple sites and may involve travel to various locations as needed;
- Resolving issues and faults, contributing to incident management, ensuring digital hardware is working and software is configured and distributed.
Candidates will need to meet the following criteria:
- Extensive experience in a customer support role with a focus on end-user computing solutions in a complex environment;
- Demonstrated experience in providing end-user support, troubleshooting basic software and hardware-related problems;
- Excellent communication skills, verbal and written, with end-users;
- Experience in managing multiple tasks simultaneously.
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