Functional Analyst, Servicenow

3 days ago

Melbourne, Victoria, Australia Department Of Education Full time

**About the Department**

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

**About the Division**

The Information Management and Technology Division (IMTD) oversees the department's digital capabilities, spearheading the digital transformation for both the department and Victorian government schools. They manage Victoria's largest technology network, supporting around 750,000 staff and students. IMTD leverages cloud solutions (IaaS, PaaS, SaaS) and agile practices to enhance user experience, security, and integration.

**About the Role**

Are you a highly skilled Functional Analyst with a passion for ServiceNow? Are you able to illicit user and business requirements and design functional solutions? If so, we have an exciting opportunity for you to join our team

We are currently seeking a Functional Analyst - ServiceNow to help us design and implement digital products on our enterprise platform, ServiceNow. As a key member of our team, you will collaborate with designers, developers, Product Owners and platform managers to deliver innovative, scalable solutions.

**Attributes**
- Experience as a Functional Analyst or similar role
- Experience with business process mapping, requirements gathering, and solution design
- Experience conducting workshops to understand the problem domain and drill down from capabilities into epics and user stories
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to engage with both technical and non-technical stakeholders.

**Desirable**Qualifications and Experience**

ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.

**How to apply**

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description.

For more details regarding this position please see attached role statements.

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

**Applications close 11:59pm on 09 June 2025

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