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ServiceNow Expert
2 weeks ago
We are seeking an experienced ITSM professional to join our team as a ServiceNow Specialist. In this role, you will be responsible for developing and maintaining ServiceNow solutions, including components, integrations, workflows, and persona-based designs.
Key Responsibilities- Solution Design and Development: Develop and maintain ServiceNow solutions that meet business requirements, ensuring security, cost optimisation, and high platform performance and reliability.
- Platform Operations: Coordinate platform operations, including resource scheduling, reporting, workload management, process improvement, mentoring team members, and engaging with vendors to maintain a best-practice implementation.
- Collaboration and Stakeholder Management: Lead and collaborate across architects, developers, analysts, and stakeholders to consolidate requirements, support automation, improve integration, and ensure delivery of valuable, documented solutions.
- This role is ideal for an experienced ITSM specialist with a background as a ServiceNow Solution Architect, Developer, Technical Business Analyst or System Administrator.
- You will need to demonstrate creative problem-solving in complex, customised ServiceNow environments, with a preference for low-code, out-of-the-box solutions.
- You should have strong communication, stakeholder engagement, and a customer-focused mindset.
- Demonstrated accountability for end-to-end design, ensuring stability, scalability, and sustainable outcomes.
- Proven ability to work effectively in agile, collaborative environments, embracing rapid prototyping, partnering with process owners, and proactively identifying priorities without waiting for direction.
- Holds or is willing to maintain ServiceNow certifications, such as Certified Technical Architect or System Administrator.
- Bachelor's degree in Computer Information Systems or equivalent, with ITIL certification highly regarded.
- Brings hands-on ServiceNow expertise in administration, development, and architecture; skilled in ITSM operations, stakeholder workshops, cybersecurity, documentation, automation, and orchestration.
- Strong planning, mentoring, and communication skills.
This role offers a unique opportunity to work with a diverse team, contributing to organisational change management, training, and user enablement. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
