ServiceNow Consultant

Key Accountabilities:

• Develop, test and implement solutions in the ServiceNow platform based on Business Requirement Specifications
• Work closely with business analysts & project managers to provide guidance and a subject matter expert recommendation.
• Execute technical solutions in capacity as a ServiceNow consultant; taking responsibility for the end-to-end delivery of the ServiceNow bases solutions, from conceptualisation to configuration and enhancement of the ServiceNow platform as well as release management and implementation.
• Provide development and customisation of ServiceNow including but not limited to: screen and form design, workflow development, dashboard and report configuration, data imports, integration with internal and external systems and other third party software, scripting.
• Proactively identify areas that require improvement and propose solutions to address them; input into the Product Development road map as a ServiceNow lead.
• Adhere to the Agile methodology of project delivery when releasing new solutions
• Maintain a comprehensive testing protocol for ServiceNow releases and instance upgrades ensuring application compatibility and system stability.
• Up skill and coach a broader Development and Application Support engineers, to ensure smooth handover from Development to Support function within GQI Consulting Pty Ltd.
• Develop and maintain documentation for all aspects of the ServiceNow implementation and ensure that the ServiceNow knowledge base is up to date and accurate.

Mandatory Skills:

• Minimum of 4+ years experience in the administration / configuration/Upgrades of ServiceNow.
• Working knowledge of ITSM Modules, ITOM and Discovery Modules, Asset Management, Self Service & Service Catalog Module of ServiceNow.
• Working knowledge on Custom app development, CSM and Portal design.
• Experience of Java scripting is highly desirable.
• Solid knowledge of application development / configuration is required.
• Good understanding of the ServiceNow Support Portal (HI Portal) used for managing ServiceNow Support.

Desirable Skills:

• Solid experience with application support to end customers and liasioning with ServiceNow Support to get vendor support.
• Strong Analytical and design skills.
• Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions.
• Ability to document technical specifications.
• Testing experience during all system and end user testing, including issue analysis and resolution.
• Good interpersonal, written, and oral communication skills.
• Ability to present ideas in user-friendly language.
• Self motivated and directed, with keen attention to detail. Open to learn new technologies / applications and meet business demands.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Ability to knowledge transfer skills to other team members.
• Other ServiceNow Modules such as ITBM, GRC etc.

Working closely with the SMEs and current team, the role will also be required to:

• Follow Change Control procedures as well as performing environment refreshes and maintenance of the different environments on a regular basis.
• Form part of an upgrade team to execute Upgrades and Updates.
• Troubleshoot and fix application environment issues.
• The ability to install, configure, upgrade and optimize performance of an application environment.
• In depth understanding of the environment and the business systems requirements of it.
• Able to re-build this platform if required.
• Ability to view and analyze a situation in a logical, systematic perspective. Ability to attain good solutions.
• Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log issues, connectivity issues, security issues etc.
• Understands the business impact of an IT systems failure.
• Ability to create a technical recovery and continuity plans.

Qualifications

Bachelor's Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

Job Types: Full-time, Permanent

Pay: $100,000.00 – $130,000.00 per year

Experience:

• ServiceNow: 4 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Melbourne VIC 3004