Customer Service Team Lead

1 day ago

Melbourne, Victoria, Australia Decjuba Full time

ABOUT DECJUBA We're a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women.
Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.
At DECJUBA, we do more than just sell clothes – we create an experience, build a community, and champion confidence through style.
THE OPPORTUNITYAs a Customer Service Team Leader, you'll play a hands-on role supporting both our customers and our team.
Acting as the first point of contact for escalations, you'll lead, coach, and empower a team of Customer Service Agents (both onshore and offshore) to deliver consistently AMAZING experiences across live chat, email, and store support channels.
Working closely with the Customer Service Manager, you'll drive team performance, implement process improvements, and foster a positive, solutions-focused culture that champions our customers and our people.
KEY RESPONSIBILITIES Lead and coach the team in the day-to-day to deliver consistently amazing customer experiences across all channels.
Manage escalations, store queries, and complex customer issues with empathy and professionalism.
Set daily priorities and goals, supporting the team to meet and exceed KPIs across service quality, CSAT, and resolution times.
Partner with the Customer Service Manager to implement new processes, systems, and automation tools that enhance efficiency and customer experience.
Maintain a strong feedback loop, representing the voice of both customers and the team.
Contribute to reporting on team performance and channel insights.
Foster a positive and inclusive team culture, encouraging continuous learning, resilience, and growth.
ABOUT YOU Proven leadership experience in customer service (retail/eCommerce or similar).
Strong coaching and mentoring skills, with the ability to motivate and inspire teams to achieve goals.
Hands-on approach to supporting both customers and staff.
Excellent communication skills with the ability to build trust across teams and stakeholders.
Proficiency in CX platforms (Gorgias, Shopify, CRM tools) with an interest in emerging technology and automation.
Organised, solutions-focused, and resilient, with a genuine passion for creating AMAZING customer experiences.
WHY YOU'LL LOVE WORKING WITH US A culture that's fast-paced, collaborative, and unapologetically bold Access to amazing team perks – including 50% team discount and retail incentives Ongoing development through dedicated learning platforms + leadership programs Regular team events, recognition and an environment where ideas are heard and encouraged Work with a supportive team where your growth and wellbeing matter Ready to lead with purpose and deliver next-level customer experiences?
Apply now

  • Customer Service Consultant

    4 days ago

    Melbourne, Victoria, Australia LeasePLUS Team Full time $60,000 - $80,000 per year

    About Us:LeasePLUS Group is a leading provider of vehicle leasing and salary packaging solutions, dedicated to empowering individuals and businesses with innovative financial services. Our commitment to customer satisfaction and excellence is at the core of everything we do.Job Description:We are seeking a dynamic and customer-focused individual to join our...

  • Customer Service Team Lead

    24 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Customer Service Team LeadWe are a leading ticketing company that connects fans with artists and teams. As our Customer Service Team Lead, you will be responsible for planning and executing all customer service operations.Main Responsibilities:Develop and implement policies and procedures for customer interactions.Set standards and guidelines for customer...

  • Customer Service Team Lead

    1 day ago

    Melbourne, Victoria, Australia beBeeTeamwork Full time $80,000 - $120,000

    Job Summary:We are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service department, you will play a crucial role in ensuring our customers receive exceptional service and support.About the Role:The Customer Service Team Lead is responsible for leading a team of customer service representatives,...

  • Customer Service Team Lead

    17 hours ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $85,000 - $110,000

    Job Title: Team Lead, Customer Service OperationsOverview:This is an excellent opportunity for a proven customer service professional to lead and develop high-performing teams in a fast-paced contact centre environment.The successful candidate will utilise their experience in managing frontline customer service teams, leading and motivating the team to...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Decjuba Full time

    Join to apply for the Customer Service Team Lead role at DECJUBA1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Team Lead role at DECJUBAWe're a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women.Bold, innovative, and grounded in our values, we've grown to over 140+ stores...

  • Customer Service Team Lead

    15 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $70,000

    Customer Service Team LeadWe are seeking an experienced customer service professional to lead our team of customer service representatives.The ideal candidate will have excellent communication and interpersonal skills, demonstrative initiative, and a proactive approach. They will also possess strong problem-solving and decision-making abilities.In this role,...

  • Team Lead, Customer Service

    21 hours ago

    Melbourne, Victoria, Australia Wex Inc. Full time

    **Job role**We're growing fast in the dynamic payments industry—and we're looking for a Senior Customer Service Team Lead who's ready to grow with us. If you're a hands-on, data-driven leader who thrives in a collaborative, inclusive environment, loves coaching diverse teams, and is passionate about delivering exceptional customer service, this is your...

  • Customer Service Team Lead

    4 days ago

    Melbourne, Victoria, Australia At Full time

    OverviewDECJUBA is a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women.Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.At DECJUBA, we do more than just sell...

  • Customer Service Team Lead

    1 week ago

    Melbourne, Victoria, Australia at Full time

    OverviewDECJUBA is a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women. Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.At DECJUBA, we do more than just sell...

  • Customer Service Team Lead

    1 week ago

    Melbourne, Victoria, Australia at Full time

    OverviewDECJUBA is a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women. Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.At DECJUBA, we do more than just sell...