Customer Service Team Lead

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $85,000 - $110,000
Job Title: Team Lead, Customer Service Operations

Overview:

This is an excellent opportunity for a proven customer service professional to lead and develop high-performing teams in a fast-paced contact centre environment.

The successful candidate will utilise their experience in managing frontline customer service teams, leading and motivating the team to achieve relevant key performance indicators (KPIs) while providing support and training as required.

With empathy front of mind, you will create and deliver a sense of connection, collaboration and high performance within your team.

Key Responsibilities:

  • Embed brand values and build a positive team culture that drives performance
  • Build strong relationships with team members and stakeholders
  • Celebrate and recognise moments that matter for our people
  • Create and lead a coaching culture founded on strong meaningful relationships
  • Upskill and provide practical support to customer service professionals

About You:

We are looking for a customer service leader who can demonstrate their ability to navigate complex matters while being self-driven to positively impact the employee and customer experience.

You will lead with a collaborative style, possess exceptional communication skills and be enthusiastic about delivering outstanding outcomes and great customer experiences at every interaction.

Requirements:

To be successful in this role, you will possess:

  • Essential - minimum Year 12 and demonstrated experience in leading high-performance teams within a contact centre or customer service environment
  • Strong customer service ethics and ability to influence stakeholders at all levels
  • Well-organised, ability to prioritise workload
  • Understanding of applicable legislative obligations

What We Offer:

You will have access to career development opportunities, free roadside assistance, insurance discounts and more.

You will work in a CBD location with easy access to public transport, and enjoy employee benefits including access to a gym, onsite cafe and barista-made coffee.

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