Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

**The Role**:

- 6 Month Contract
- Possible 6 Month Extension
- Great Team Environment
- Support, Training and Progression
- 100% Onsite, Parking available
- Located at Pakenham, Victoria
- Discounts and offers as a flexhiver
- Easy to fill timesheet and on-time weekly payment

**The Responsibilities**:

- Within a Customer Service Centre environment, provide an accurate and efficient response to internal and external customer R&L enquiries and appointments, including driver licence testing and registration inspections.
- Assessment of road safety requirements in accordance with product and service training, legislative requirements, established policies and business rules, and R&L service standards.
- Directly and indirectly support and promote use of preferred channel services and guide R&L Customer Service Officers on these channels when assistance is requested.
- Work collaboratively as an effective Team member, participating in learning & development activities, continuous improvement initiatives, and assisting colleagues to meet team objectives.
- Ensure data integrity and the privacy of personal information is maintained by operating within established levels of delegation and authorisation and by complying with the organisation's code of conduct.
- Any other duties within the scope of the skills and capabilities of this role, as directed by your leader.

**The Requirements**:

- Significant experience working in a Customer Service, Customer Service Facing, Customer Service Call Centre environment
- Highly developed customer service skills
- Highly developed interpretive and analysis skills
- Highly developed verbal, written and inter-personal communication skills.
- Willingness to work flexibly within operational hours.
- Demonstrates willingness to learn and travel to other sites.
- Well-developed computer and digital skills including proficiency in Microsoft Office.
- Possession of Current and Valid C Class Drivers Licence.
- Possession of or ability to obtain a current National Police Certificate.
- Must have own vehicle and double vaccinated
- Must have the rights to work in Australia and be willing to undertake a Criminal History Check

If this sounds like a role for you, make sure to apply

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