Collections Team Leader

2 weeks ago

Melbourne, Victoria, Australia Pfd Food Services Full time

**Based at National Office, Knoxfield**:

- **Full time position**

PFD Food Services is a 100% Australian owned food service network, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together frozen products, drygoods, paper products and cleaning solutions to the food service industry.

Since 1943, we have been distributor of choice for cafés, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service. We've always believed in ourselves and our people, we know it takes every task, from every person in our business to help make our customers business a success. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

**Purpose of role**

The purpose of this role is to ensure that all accounts are actioned appropriately and in a timely manner by the collection officers on a day to day basis, encouraging a competitive attitude between the teams resulting in improved collections and cash flow.

**Specific Responsibilities**
- Support, direct, guide and advise credit controllers
- Review overdue accounts to ensure actioned appropriately
- Provide manager with weekly and monthly reports on activities and issues arising
- Set and monitor KPI's with team members during regular performance reviews
- Monitor and manage staff absences for payroll purposes and to ensure work load covered effectively
- Liaise with branch managers and other national office managers as needed
- Review the PFD credit policy and recommend changes if necessary. Work on building awareness of the policy within the collection teams.
- Gain an understanding of the other functions within credit and collections and how they fit in with the collections team
- Oversee accounts on Stop Supply/Hard hold to ensure all relevant parties notified of status and orders released when appropriate
- Refer accounts to Legal as required and according to policy guidelines
- Assist with 'hands on' collections and manage issues escalated from collection officers
- Review customer classifications and update as appropriate
- Monitor external credit databases to assist with prioritizing collection activity
- Weekly review of recorded calls to ensure standards achieved and identify if further training is required
- Perform adhoc tasks as requested by manager

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer**
- Health insurance

  • Leader of Historical Collections

    2 weeks ago

    Melbourne, Victoria, Australia beBeecollection Full time $85,619 - $102,142

    Collection LeaderWe seek a skilled Collection Leader to oversee the preservation and enhancement of historical collections. This pivotal role is responsible for leading projects that improve access and conservation.About the Position:The successful applicant will manage digital assets, rights, and ensure the delivery of projects through collaboration with...

  • Content and Collections Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCollectionManager Full time $119,136 - $126,457

    Key to success lies in the effective management of a team responsible for selecting, acquiring, describing, licensing, negotiating, and analyzing collections.Collaboration with leaders across various departments is crucial to deliver user-focussed library collection services.The role requires expertise in governance and integrity to ensure that collection...

  • Billing and Collections Team Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeCollections Full time $100,000 - $120,000

    Job Title: Billing and Collections Team LeadThe Billing and Collections Team Leader will be responsible for delivering exceptional billing and collections services.Main Responsibilities:Lead and provide an exceptional billing and collections service in conjunction with the Billings and Collections Manager.Efficiently manage internal and external stakeholder...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Our team works closely with customers to deliver a diverse range of fresh meat and seafood, frozen products, dry goods, paper products and cleaning solutions.This role focuses on ensuring that all accounts are actioned in a timely manner by the collection officers. It involves supporting credit controllers, reviewing overdue accounts and providing regular...

  • Digital Content and Collections Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCollections Full time $119,136 - $126,457

    Job Title:Collections Strategist and Metadata LeadWe are seeking a highly experienced professional to lead our library's collection strategy and metadata management services. The successful candidate will have a proven track record in delivering selection, acquisition, description, licensing, negotiation, and collection analysis services to build a...

  • Collections Team Lead

    1 week ago

    Melbourne, Victoria, Australia beBeecollections Full time $86,900 - $94,700

    Job Title: Collections ManagerAbout the Role:The Collections Manager will lead a team to deliver resources and services, reviewing systems to increase efficiency.Key Responsibilities:

  • Tour Leader

    2 weeks ago

    Melbourne, Victoria, Australia Supplier Tour Leader Full time

    Privacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology.Tour Leader (CEO) -...

  • Collection Manager Role

    1 week ago

    Melbourne, Victoria, Australia beBeeCollections Full time $119,136 - $126,457

    Content Collections LeadThe Library seeks an experienced Content Collections Lead to develop and implement a strategic plan for collections management, ensuring alignment with user needs. This role will lead the team in delivering selection, acquisition, description, licensing, negotiation, and collection analysis services.Lead Agreements and Negotiations,...

  • Retail Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Elegant Collections Full time

    **Elegant Collections - Luxury Furniture and Home Décor in Melbourne. Retail Sales Assistant to join the team**- _Above award rates + staff incentives_- _Generous staff discounts_Join the Elegant Collections team as a Part-Time Retail Sales Assistant at our upcoming Dandenong Showroom We specialise in luxury furniture and home decor, directly importing...

  • Collections Officer

    2 weeks ago

    Melbourne, Victoria, Australia Perigon Group Full time

    Exciting role with a dynamic, growing business- Flexible working arrangements (WFH)- Competitive salary package**About the business**Our client is an ASX 300 Financial Services organisation. They operate across Australia & New Zealand and offer diversified financial services including fleet leasing and management. They are a dynamic, growing business with...