Triage And Allocation Specialist
2 weeks ago
Job Expectations
Build your career and Australia's future.
Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.
A fantastic opportunity at nbn, Australia's largest infrastructure project, as the Triage and Allocation Specialist, reporting to the Senior Manager Triage and Allocation, where you will join the Triage & Allocation Team, a key pillar within the Operations business unit.
A bit about your role
As the Triage and Allocation Specialist, you are to assess, triage, prioritise and allocate incoming customer demand. You will work with internal and external stakeholders to identify and allocate a high volume of requests.
You play a crucial role in ensuring customers have a seamless experience when engaging with nbn for their demand requirements. This will include evaluating customer requirements in line with nbn business rules, respond quickly to customer issues, triage and allocate incoming demand, monitor the capacity of delivery teams, and create contracts and invoices for customers.
A bit about you
You are customer-focused, with exceptional attention to detail, excellent communication skills (verbal and written) and a strong ability to engage efficiently with multiple stakeholders and customers. Moreover, you have well-developed analytical, problem-solving and time management skills.
Experience with Excel, GIS software and Customer Relationship Management tools would be valuable.
Life at nbn
At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of Australia's largest infrastructure projects ever undertaken in Australian history, you'll be part of a team building a brighter future for the country.
In your personal career, you'll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.
We actively focus on our people having a fair go at reaching their career aspirations. We're committed to equal opportunities for all employees. With initiatives like Women's Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.
Continue the conversation
- At _
- nbn_
- , health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our_
- Covid-19 Vaccination Policy_
- ._
- At _
- nbn_
- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the _
- nbn_
- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment_
Worker Type
Permanent
Time Type
Full time
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