Experienced Customer Service Operator

3 days ago

Brisbane, Queensland, Australia Metcash Full time

The best store in town needs the right support to thrive - and it's the dedicated people across **Metcash **who show up for local businesses every day. Our customer service team play an important role in how we champion successful independents, they're the ones connecting with our customers to deliver the orders that end up on the shelves of Australia and New Zealand's favourite family-owned businesses.

We have fantastic opportunities for experienced **Customer Service Operators **to join our team based in our **Crestmead **office. We know our people are our secret sauce, and we want you to know we've got your back from day one, so here are some of the ways we're working to make sure this will be your favourite job you've ever had:

- **Full-time opportunities with a range of set shifts between 7am-6pm, Monday to Friday - 38 hours per week.**:

- Free on-site parking
- Our MetHealth wellbeing program is designed to help you enjoy work/life balance and our Employee Assistance Program is completely free
- WHEREFIT - exclusive access to discounted memberships at over 400 gyms and fitness studios across Australia, including online programs
- Access to discounts and special offers including health insurance, cars, entertainment, and retail
- A culture built on respect, teamwork, accountability, and support - so you can expect a positive environment and friendly people

**Sounds like it's up your alley? Great Now let's dive into how you'll be adding value in the role**:

- Call Centre experience - with the ability to manage high volume inbound/outbound calls, on average 50-60 per day
- High volume data entry of orders requiring excellent accuracy and attention to detail
- Resolve internal and external stakeholders queries in a timely manner
- Process, investigate and follow up claims
- Be reliable, punctual, and have excellent multi tasking skills
- Previous experience with CRM systems (e.g. salesforce) beneficial
- Strong Microsoft Excel skills essential

You'll bring grit and determination to an evolving and exciting retail landscape, and we'll back you every step of the way. If you're a decisive doer and love working in a team environment, join our network of local legends building a bright, sustainable future for independent retail.

**Diversity, Equity, and Inclusion**

We're all about celebrating success, and we're proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person

  • Customer Service Experienced

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $45,000 - $90,000

    We're seeking experienced Customer Service Representatives to deliver exceptional customer experiences.Our clients, including commercial and public sectors, primarily in financial services and SMEs, require talented individuals with previous retail and hospitality experience to take their skills to the next level.Key Responsibilities:- Provide excellent...

  • Experienced Customer Service Leader

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $120,000 - $150,000

    Job Opportunity: Experienced Customer Service Leader">Job Description: We are seeking a seasoned customer service professional to lead the end-to-end customer journey for our company's services in Australia, with seasonal support across New Zealand. This role will own the customer experience before, during, and after delivery, with a clear focus on retaining...

  • Experienced Customer Service/Telesales

    3 days ago

    Brisbane, Queensland, Australia Apg Workforce Full time

    Monday to Friday position- ASAP Start- Long term or full-time opportunity availableOur esteemed national client, a leading figure in the poultry industry, is currently seeking an experienced **Customer Service/Telesales** operator to join their dynamic team at the bustling distribution center located in Wulkuraka, Ipswich.- **This position is 5 days per week...

  • Customer Service Operations Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeoperations Full time $131,080 - $144,381

    About the RoleWe are seeking an experienced leader to fill the position of Operations Manager, Customer Engagement and Student Services. This individual will be responsible for contributing to strategic and operational planning processes to ensure the delivery of high-quality customer and student services that support vocational education and training...

  • Customer Service Operations Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,400

    Customer Service Operations ManagerWe are seeking an experienced and dynamic professional to lead and elevate our customer service operations. This is a pivotal leadership role designed for hands-on managers who thrive in technical, trade-focused environments.The ideal candidate will oversee the entire customer journey from initial inquiry to post-sales...

  • Lead Customer Service Operations

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Customer Service Manager Job OpportunityWe are seeking a dynamic and experienced customer service leader to oversee our client's customer service operations. This pivotal leadership role is ideal for a hands-on manager who excels in a technical, trade-focused environment.

  • Customer Service Operations Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Job Title: Customer Service Operations ManagerArcherfield, Queensland A key leadership role for a dynamic and experienced Customer Service Operations Manager to oversee our customer service operations.Key Responsibilities:Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance and continuous...

  • Experienced Customer Service Representative

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $45,000 - $80,000

    Customer Service Professional WantedWe're seeking an experienced and passionate customer service professional to join our dynamic team.About the RoleProvide exceptional customer service by managing inquiries, requests, and quotes in a timely mannerHandle phone services and maintain accurate order recordsUtilize systems to manage parts and inventory...

  • Operational Customer Service Leader

    1 week ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Customer Service Leadership OpportunityWe are seeking a dynamic and experienced Customer Service Manager to lead our customer service operations with expertise.Key ResponsibilitiesLead, mentor, and motivate a team of customer service specialists to deliver exceptional service to clients.Manage the full employee lifecycle, including recruitment, onboarding,...

  • Customer Service Operations Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,800

    Job Title: Customer Service Operations ManagerWe are seeking an experienced and dynamic leader to drive our customer service operations forward.About the RoleThe ideal candidate will have a strong background in customer service management, with experience in leading teams and implementing customer service strategies.This is a pivotal leadership role that...