Assessing Specialist

Assessing Specialist @ SuncorpPermanent – Melbourne and Multiple other roles across QLD/NSW & SA/TASCompetitive salary package + bonus on offerAbout UsWelcome to a place where you can chase real progress and drive real change, and that includes your own career.
Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable.
In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically), trade background, coaching and training, change management and even those from leadership and management roles.About YouAre you passionate about coaching, uplifting team performance, and driving excellence in customer outcomes?
We're looking for a motivated Assessing Specialist to join our Home Claims team and play a key role in shaping the way we deliver brilliant service to our customers.The roleAs an Assessing Specialist, you will provide product, technical, process, and systems support to our Home Claims Assessing teams.
You'll partner with Assessing Managers and stakeholders to help achieve strategic business goals, identify opportunities for improvement, mitigate risks, and support team performance.This role is performance-focused, with a strong emphasis on coaching, training, and guiding Assessors to uplift capability and confidence.
You will also act as a subject matter expert, supporting projects, events, and complex claims where specialist input is required.Most importantly, through your knowledge and support, you'll empower our Assessors to deliver outstanding customer experiences throughout the claims process.What You'll DoProvide technical, process, and systems support to Assessing teamsDesign and deliver training – create clear and engaging training packs, facilitate sessions for Assessing teams, and ensure content is practical and impactful.Support capability uplift – provide coaching and knowledge sharing to strengthen technical and process expertise across the team.Turn insights into action – analyse data and team performance, prepare reporting packs, and present insights to leaders to drive process improvements and enhance outcomes.Collaborate with Assessing Managers and stakeholders to achieve business goalsIdentify risks and opportunities to drive process improvements and efficiencyAct as an Assessing SME in projects, events, and complex claims supportHelp uplift the customer experience by enabling our teams to deliver with excellenceWhat You'll BringExperience in claims assessing (home/general insurance experience highly desirable)Strong knowledge of claims processes, systems, and risk identificationExperience inA proven ability to coach, mentor, and build capability in othersExcellent problem-solving and stakeholder engagement skillsA collaborative mindset with a focus on continuous improvement and customer outcomesStrong analytical skills with the ability to complete deep-dives, provide clear insights, and translate findings into reports and recommendations that drive process enhancement.Our BenefitsCompetitive salary package + bonus on offerExtensive ongoing support and trainingEmployee benefits | Suncorp GroupSuncorp Group is all about making a difference for people and in the communities, they call home.
Few areas of our business are quite as foundational in making that difference as our Claims teams.
They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.
That takes a special kind of person.
Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple.
Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.If this opportunity sounds like the challenge you have been looking for please apply online today.At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.
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