Indigenous Community Manager

1 day ago

Melbourne, Victoria, Australia Indigenous Workstars Full time

Working onsite at Halcyon "Rise", as first point of contact for homeowners, your exceptional inter-personal skills will be crucial in this dynamic and varied role where every day is different. You will be delivering a customer centric experience by being community minded and service orientated.

**Position Description/duties**:

- Build, maintain and grow positive and respectful relationships with homeowners
- Manage homeowners' queries in a timely manner
- Managing and addressing any concerns within the community
- Welcoming new homeowners and ensuring they are embedded into the community
- Working collaboratively with all contractors, service providers and other key stakeholders
- Accountable for all financial operations carried out within the community are within budget
- Manage and oversee all community administration
- Ensure all legislative and regulatory compliance, guidelines and policies are followed
- Management of the Community Office, as well as the management of The Homestead, our newly created communal facilities within the community (e.g. library, gym, cinema).
- Facilitate and assist in establishing and supporting homeowner interest groups
- Work collaboratively with Facilities Caretaker to ensure the needs of the community are being met (eg: maintenance requirements, landscaping, gardening)
- Regular participation at homeowner functions

**Position Requirements**:

- Experience working in a customer service-related role, with responsibility for overseeing day-to-day operations. Open to considering industy background, though hotel management, retail centre property management or property management would be advantageous
- Accountable for your actions, you have strong negotiation and conflict management skills with the ability to drive positive outcomes
- Proficient with financial and budget management
- Proficient computer literacy including use of MS Office Suite
- Ability to multitask, high level of attention to detail and a natural at problem solving and finding a solution
- Strong communication skills, with the ability to relate and understand customers' needs, as well as being empathetic
- Natural ability to develop relationships including the ability to network, influence and maintain discretion - you must be a people person

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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