Service Coordinator

3 days ago

Townsville, Queensland, Australia Hitachi Construction Machinery Co., Ltd. Full time

Hitachi BenefitsPermanent Full Time Position in a leading OEM with long term job securityMonday to Friday, 38hrs a week based in the Townsville branch, home every night.Competitive pay rate + company biannual bonuses
Exclusive staff discount on a range of goods and servicesOEM training and opportunities for upskilling with access to the latest technologiesSupportive mentors who value your input in finding new and improved ways to achieving successBe a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work
The OpportunityHCA has an exciting opportunity for an experienced and motivated Service Coordinator.
Based in our Townsville (Garbutt) branch, the key focus of this role is the co-ordination of services, repairs, & machine builds for our field service technicians for the Greater Townsville region.Reporting to the Service Manager, you will also:Ensure our field service employees comply with all WHS responsibilities, and that above all, a safety-first culture is a consistent behaviour within the teamGuide and support the team to improve performance and efficienciesEnsure efficient utilisation of equipment and resources in line with customer requirements and agreed budgetsProvide guidance and support to field service team membersSupervise the time sheet accuracy and sub-contract documentation to enable prompt job costingProvide timely and accurate quotations for field service activitiesSupport existing customers through maintaining strong communication while proactively resolving issuesAs the ideal candidate you will also have:Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environmentA strong ability to navigate complex issues, and be ambitious in achieving successA strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation and travel recoveryAttention to detail in documenting and follow-upA Safety First leadership styleA strong understanding of earthmoving/construction equipment, or relevant experience within a related field.
Previous OEM experience will be highly advantageousAt Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience.
We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities.As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

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