Service Coordinator

time left to apply End Date: September 2, 2025 (17 days left to apply)

job requisition id JR116084

Company :

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About the Role

Hastings Deering is on the hunt for a Service Coordinator to join Townsville Operations team. This is a Permanent, Monday to Friday role working out of our Townsville branch.

As a Service Coordinator, you will:

• Provide a high-quality, cost-effective service that exceeds customer expectations and returns nil customer complaints
• Monitor all jobs for quality and efficiency in conjunction with the Service Administration Supervisor
• Follows up on any rework, write-off or goodwill requests with the Service Administration Supervisor
• Accurately encoding all documentation relevant to AX as required by the Service Administration Supervisor
• Ensure labour hours have been correctly encoded and that any missing labour hours are accounted for on a daily basis
• Assist in the development of accurate customer estimate repairs when required and is delivered to the customer through AX
• Responsible to be active with the Caterpillar Production Systems Service Operation Development and Assessment (SODA)
• Effectively and accurately manage SIP/WIP and accurately forecast invoicing expectations
  

Why Hastings Deering?

At Hastings Deering, our people are our heart – from their first day with us right up to their last.

As one of the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.

Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.

You'll have access to:

• Opportunities for training, mentorship, and career development specific to your role.
• Competitive remuneration package and annual salary reviews
• A supportive, diverse, and inclusive team spread across Australia and internationally.
• Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
• Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Employee discounts, rewards, and incentive programs.
• Paid parental leave options
• Salary continuance insurance
• Free on-site parking

About You

A successful teammate will have experience in:

• Qualifications in Business Administration is desirable
• Experience working within a service orientated environment
• Knowledge of CAT / HDAL products and services
• Understanding of job workflow processes
• Advanced skills in word, excel, power point, share point and Microsoft Dynamics AX
• Impeccable attention to detail in your work
• Ability to work with minimal supervision while providing exceptional service to our internal and external customers
• Proven stakeholder and customer engagement with a high degree of confidentiality and professionalism

To Apply: Hit the 'Apply Now' button

Enquiries: Please call 1300 071 618

Contact Person: Talent Acquisition Partner, Lily McCormack.

About Hastings Deering

Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.

To explore exciting career opportunities in our Motors operations in Australia, click the link below: