Head Of Reservations

2 days ago

Sydney, New South Wales, Australia The Point Full time

Passionate, professional & friendly team environment
- Based in our head office in Sydney's CBD
- Competitive salary + bonus + incentives

At The Point, we believe every guest experience begins long before they walk through the door. We're looking for a leader who knows how to set the tone from the first interaction — someone who gets that the right tone of voice, a thoughtful suggestion, or a seamless reservation process can transform a booking into a loyal guest.

As **Head of Reservations & Guest Experience**, you'll oversee the reservations function across two of our flagship venues — **Shell House** and **The International**. You'll lead a high-performing team of three, working closely with our events crew to ensure smooth transitions and elevated experiences.

We're after someone who's passionate about service, detail-driven, and confident using systems like **SevenRooms** (experience essential) and **Tripleseat** (we can train you). From phone call to follow-up, you'll optimise every touchpoint — helping us deliver next-level hospitality across multiple concepts and levels.

**What you'll be doing**:

- Leading the reservations team for Shell House and The International, with a focus on service, performance and culture
- Overseeing booking systems and managing floor availability in real-time
- Working closely with the events team on seamless handovers and collaborative planning
- Driving revenue through strategic upselling, menu recommendations and cross-venue suggestions
- Reporting on trends, guest feedback and performance metrics to identify opportunities and improvements
- Coaching your team to deliver consistent, polished, on-brand communication and service

**About you**:

- You've led reservations or guest service teams in fast-paced, high-end hospitality environments
- You understand how to balance guest expectations with operational realities
- You're a SevenRooms pro and confident managing dynamic availability across multiple venues
- You have a sharp eye for detail and a natural sense of what makes people feel welcome
- You're tech-savvy, organised, proactive and commercially minded
- You love working in a collaborative team and thrive in a culture that values excellence and energy

**Why join us?**
You'll be part of a passionate and driven team that's redefining hospitality in Sydney. We offer career growth, ongoing development, group-wide staff discounts and the chance to make your mark in some of the city's most talked-about venues.

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