Reservations Assistant

2 days ago

Sydney, New South Wales, Australia Odd Culture Group Full time

Odd Culture Group is a leading hospitality business renowned for exceptional experiences and outstanding service. With a commitment to quality and customer satisfaction, we aim to create a seamless journey for every guest, from initial contact through to their in-venue experience.

We are looking for a personable and detail-oriented Reservations Assistant to join our team. As a Reservations Assistant, you will support our Reservations & Events Manager in managing enquiries, coordinating bookings, and delivering a high standard of guest experience. This role is ideal for someone with strong organisational skills, excellent communication, and a passion for hospitality.
- Responsibilities:_
- Accurately process bookings, update systems, and maintain reservation records
- Provide information on our services, menu options, and special events to guests
- Liaise with other departments and venue teams to ensure smooth coordination and preparation for bookings
- Support the Reservations & Events Manager with event coordination and administration as needed
- Monitor reservation inboxes and respond promptly to guest enquiries
- Manage guest special requests, dietary requirements, and seating preferences
- Conducting market research in the private functions and events space
- Lead generation
- Deliver a friendly and welcoming experience to all guests, promoting our brand values and hospitality standards
- Requirements:_
- Previous experience in a hospitality, customer service, or administrative role preferred
- Exceptional communication skills, both written and verbal
- Proficiency in reservation management systems (Sevenrooms is highly advantageous)
- Highly organised, detail-oriented, and able to multitask effectively
- A positive attitude and a passion for delivering memorable guest experiences

**A career with Odd Culture Group**:
We believe in creating a sustainable industry for a career in hospitality, and we offer some lovely perks:

- Opportunities for dedicated mentorship, immersion in wider Odd Culture projects, and progression in your chosen field
- Group-wide staff discounts across our Sydney venues
- Support and assistance from a skilled and dynamic head office team

This role allows flexibility and a balanced workload, making it a great fit for someone looking to contribute to a dynamic team on a part-time basis.

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