Reservations Agent

2 weeks ago

Sydney, New South Wales, Australia Lancemore Hotel Group Full time

**Free "U "day - get a paid day off on your Birthday**:

- ** Full time administrative reservations role**:

- **Convenient location close to public transport**:

- ** Advance your Hotel Front Office career with a growing, multi award winning boutique Hotel group**

Join our friendly team at our brilliantly positioned CKS Airport Hotel. Achieve customer satisfaction and room revenue goals while taking guests through the booking process. Assist the Revenue and Front Office Teams with accurate reservations' records entry and assisting in pre-arrival guest requests.

**ABOUT THE ROLE**:

- Deliver exceptional guest experiences at every part of the journey including online and phone reservations, from pre-arrival to post departure experiences.
- Promote all Hotel services and facilities, make reservations and recommendations on local areas
- Work closely with the Revenue Team and the Hotel's Front Office department

**ABOUT YOU**:

- Success in a similar role and exposure to Front Office Reception and Reservations work
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional administrative skills and able to pick up systems
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, and weekends
- Positive mindset and a can do attitude, a great person to work with, reliable, level headed, organized with previous reservations experience preferred

**ABOUT US**:
Located only 5 minutes from Sydney's International Airport and only 10 minutes from the Domestic Terminal, CKS Sydney Airport Hotel is conveniently situated only 13km from the CBD. This high-volume dynamic Airport Hotel features 121 rooms and a contemporary Restaurant and Bar that caters to a mix of travelers from corporate, government, interstate, and international sectors.

**The Lancemore Group**

Founded in 1986, **The Lancemore Group** is a leading Australian lifestyle Hotel brand.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

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