Loyalty Partnerships

3 days ago

Sydney, New South Wales, Australia Insurance Australia Group Full time

**Location - AU, National**
- **Permanent Opportunity**
- **Benefits include Competitive Salary, 13% Super & Flexible Working**

**READY FOR ANYTHING?**
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to deliver amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**The Role**

Your purpose and unique value add is to leverage the Loyalty Experience (branded Help Hub within NRMA Insurance) to realise a broad range of Partnership opportunities that will deliver a mutual value exchange for customers.

You will run the day-to-day business operations of the Loyalty proposition and will provide valued input/insights into the optimisation of the Loyalty Experience Product team (led by Manager, Customer Loyalty, and Payments).

**What you'll be doing**
- Deliver and evolve the Loyalty Partnerships strategy, inclusive of standardised contractual terms, SLA's and risk management processes
- Onboard and manage a growing base of Partners to ensure delivery on customer expectations
- Lead the Partner Governance process
- Manage a team accountable for the day-to-day business operations of the Loyalty proposition.
- Grow this team in line with the growth of the customer base on Loyalty and the requirements from the Partners.
- Working with the leadership team to ensure the ambitions of the Customer Loyalty Program are met

**Skills & Experience**
- 5+ years of relevant business management experience
- Experience negotiating contracts and management of partners
- Prioritised complex deliverables, negotiated with stakeholders, had technical and design discussions, and run large meetings with stakeholders of all levels and backgrounds.
- Built and analysed cost/benefit scenarios and business cases and communicating results
- Outstanding written and verbal communication skills

**Ready for anything? Let's talk**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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