Salesforce Platform Manager

2 weeks ago

Newcastle, New South Wales, Australia Wests Group Full time

**About us**

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

We value our staff, which is why we recognise and reward your hard work with our** AMAZING** staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation.
- 5 days Wellbeing Leave - proactively manage your wellbeing.
- Flexible work option.
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays.
- 17.5% annual leave loading.
- Paid traineeships and leadership development courses.
- 40% discount off meals for club employees whilst on shift.
- $25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa.
- Discounted nib Health Insurance.
- 24/7 Employee Assistance Programs.
- Free annual flu vaccinations.

**About the role**

Reporting to the Group Technology Manager, the Salesforce Platform Manager will play a critical role in driving and executing projects on Salesforce platform while collaborating with multiple stakeholders and departments. The Wests Group Salesforce environment is currently evolving, and you will be instrumental to furthering its expansion and optimisation in addition to:

- Manage and maintain the Salesforce platform.
- Own and drive the vision, direction, and roadmap for Salesforce.
- Ensure data quality, security, and privacy through proper data management, access controls.
- Implement business processes using Salesforce, such as lead and opportunity management, campaign management, and customer service.
- Provide support to users, including training, troubleshooting, and problem resolution.
- Provide recommendations on how to best leverage Salesforce to meet those needs.
- Collaborate with technical teams to develop custom solutions, integrations, and apps on the Salesforce platform.
- Collaborate with cross-functional teams, including IT, marketing, and customer success, to align technology strategy with business goals.
- Develop user testing scripts and conduct user testing for the developer.

**About you**
- 3-5 years relevant experience working within the Salesforce environment.
- Well-developed conceptual and analytical skills and the proven use of initiative in solving problems, including knowledge and experience in defining, implementing, and enhancing business process.
- Ability to communicate clear and concise requirements to developers.
- Highly flexible, with the ability to identify, analyse and solve problems systematically in a fast-paced, rapidly evolving organisation.
- excellent communication and collaboration skills; enjoyment of working with colleagues from different departments.
- Proven capabilities in project and user-testing management.
- Highly proficient technical writing capabilities.
- Experience working on projects in the Hospitality and/or Gaming sector desired but not essential.

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