Claims Specialist

2 days ago

Sydney, New South Wales, Australia beBeeClaims Full time $100,000 - $120,000
Job Overview

We are seeking a skilled Claims Officer to join our team. As a key member of our claims department, you will be responsible for handling claims and resolving discrepancies in a timely and efficient manner.

">Key Responsibilities
  1. Claim Management: Enter, scan and attach claims into the system daily, ensuring accurate and up-to-date information.
  2. Liaison with Teams: Collaborate with internal teams and external stakeholders to resolve claims, leveraging strong communication and problem-solving skills.
  3. Investigation and Resolution: Investigate delivery discrepancies and take appropriate action in accordance with business rules and agreed timeframes.
  4. Inspection Coordination: Coordinate inspection activities for stock claims and ensure follow-through to resolution.
  5. Credit Note Processing: Process credit notes, rejection letters, and return orders within set deadlines.
  6. Customer Service: Respond promptly to emails, voicemails, and phone enquiries to maintain a high level of customer satisfaction.
  7. Process Improvement: Contribute to process improvements by recommending and implementing efficiency initiatives.
  8. Feedback and Reporting: Provide feedback and reporting on claims issues to the Claims Manager and other stakeholders.
">About You
  • Problem-Solving Skills: Thrive in a busy environment and enjoy working through problems to find effective solutions.
  • Communication Skills: Confidently communicate with customers and internal teams to resolve claims quickly and accurately.
  • Workload Management: Manage your workload effectively and see allocated cases through to completion.
  • Phone Handling: Comfortable handling phone conversations with customers and internal teams.
  • Written Communication: Clear and professional written communication skills.
">About Us

We're a supportive community committed to making everyday experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a positive impact that resonates throughout our organization.

">Career Expectations
  • Collaboration: Work collaboratively with inspiring colleagues and engage with iconic brands.
  • Business Growth: Contribute to a business with a legacy of strong growth.
  • Hybrid Working: Enjoy hybrid working options, competitive remuneration, and immersive onboarding programs.
  • Learning & Development: Opportunities to learn and grow through our Learning & Development programs.
  • Great Rewards Program: Exclusive access to discounts and cashback rewards at your favourite stores.
  • Bathrooms & More Program: Great discounts on a wide range of our products.
  • Volunteer Leave: Volunteer and Community Service Leave, Health & Wellbeing Services, and Annual flu vaccinations.
  • Medibank Health Insurance: Discounts on corporate cover.

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