Manager, Claims Learning

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?

**Job Description**:
This role is a key member of the Claims Learning and Development management team to enable, contribute and deliver on the Claims L&D strategy while responsible for leading and coaching a team of learning professionals. Working across the Claims Learning & Development team the role collaborates with the team to deliver on Claims learning programs. The role ensures effective design and delivery of learning solutions to uplift our people's capability.

This role is responsible for leveraging high impact stakeholder partnerships and Learning and Development expertise to deliver high-quality organisational learning to meet the needs of our people, aligned to the TAL business strategy and TAL capability framework. The role provides exceptional capability to bring TAL's training solutions to life.

The role supports the Claims Learning and Development team in managing and delivering on business as usual and multiple concurrent Learning and Development Program requirements.

The role will ensure that members of the TAL Claims teams (Group & Individual Life) and key partners within the wider business receive adequate support to enable them to fully contribute to the team's success.

**Qualifications**:

- At least 5+ years' experience working in a learning and development role
- Desirable, at least 5+ years' experience working in Claims Life Insurance technical or leadership role.
- Experience in managing and coaching Learning and Development team members.
- Experience in managing multiple mid to large scale learning projects through a team.
- Experience in digital development Articulate and RISE 360, as well as other digital programmes.
- Extensive experience in learning design principles.
- Excellent communication skills.
- Experience in working with Learning Management Systems or HRIS.
- Ability to work autonomously as well as part of a team.
- Desirable, certificate IV in Training and Assessment or Tertiary qualifications in Education.
- Desirable, demonstrated understanding of relevant regulatory and legal obligations impacting Life Insurance claim assessment.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don't just say it; we do it. We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

LI-REMOTE

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.