Operations Manager

1 week ago

Sydney, New South Wales, Australia Crystalbrook Collection Full time

Overview
Join to apply for theOperations Managerrole atCrystalbrook Collection
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Join to apply for theOperations Managerrole atCrystalbrook Collection
Living the Crystalbrook Values
We are Customer Obsessed: You create meaningful, memorable moments for every guest.
We are Collaborators: You work inclusively, with empathy, and lead with respect.
We are Courageous: You challenge the ordinary, speak up with integrity, and pursue excellence without compromise.
We are flexible and curious as we continue to re-imagine hospitality through Excellence through Elevating Experiences.
Responsibilities
Create an environment where our Collaborators feel valued, empowered, and inspired to craft memorable guest experiences.
Champion a spirit of creativity and innovation, encouraging fresh ideas that surprise and delight both guests and teams.
Foster strong, open communication with internal teams, external partners, suppliers, and the local community.
Stay connected to VIPs, long-stay guests, and familiar faces, ensuring our Collaborators are briefed and ready to deliver recognition that matters.
Guide hotel budgets, schedules, and stock controls with discipline and creativity.
Analyse guest feedback and market trends to fuel continuous improvement.
Build brand reputation through active industry and community presence.
Partner with the Area General Manager to deliver on revenue growth, cost optimisation, and future-focused business opportunities.
Assist in financial analysis, identifying potential opportunities, inefficiencies, and risks for future growth.
Ensure our assets and facilities reflect Crystalbrook Albion's boutique charm – always functional, inviting, and beautifully presented.
Partner with teams to enhance guest spaces and experiences, from arrival to farewell.
Maintain thorough knowledge of our products and services, confidently showcasing what makes Crystalbrook different
This role reflects a dynamic hospitality environment where responsibilities may evolve.
Flexibility and curiosity are essential as we continue to re-imagine hospitality through Excellence through Elevating Experiences.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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