Program Manager

3 days ago

Central Coast, Australia Genesis It&T Pty Ltd Full time

**Opportunity to build out and lead large CRM implementation**:

- **Opportuntiy to extend**:

- **Hunter Region location (3-4 days per week in office)**

A large government end user in the **Hunter Region** is seeking a **Program Manager** for a **large CRM implementation using Microsoft Dynamics 365**. This is a **8 month contract role, with opportunity to extend**. The CRM Program Manager owns defining system requirements, processes, and data, and user experience. In this role you will help define the long-term vision of how the organisation can use CRMs to improve productivity and operate more efficiently. You will use your business judgment and technical experience to partner with a vendor to build out this tool.

**Key Responsibilities**
- Defining and managing the CRM strategy for integrations with internal tools
- Partner with the managed service provider and system platform lead to deliver tailored solutions that support business requirements
- Proactively identify opportunities to leverage Microsoft Dynamics 365 in innovative ways to improve existing business processes
- Collaborate with platform lead, business stakeholders, and SMEs to support major project roll-outs, including training and troubleshooting for end-users.
- Manage Microsoft Dynamics 365 support requests and any escalated administrative needs of users

**Required Qualifications**
- 5+ years of CRM or program management experience
- Exhibits sound business judgment and a proven ability to influence others
- Strong written and verbal communication skills with a track record of presenting to senior management
- Independent and entrepreneurial - ability to work with mínimal guidance in a fast-paced and rapidly changing environment.

**Desirable**
- 5+ years of experience in Digital Strategy, Vendor Management or Business Development
- Proven experience with the development and implementation of systems/tools utilised for CRMs
- Strong analytical skills
- Able to operate successfully in an agile, fast-paced organisation

**How to Apply**:

- Diversity and inclusion are strongly supported at Genesis IT Recruitment. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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