Investor Support Officer

**Job no**: 493469
**Work type**: Full Time
**Location**: Head Office, Canberra, Parramatta
**Classification**: DHA Level 5

**Position**:Investor Support Officer
**Level**:DHA5
**Salary Range**:$88,781 to $96,474 per annum plus 15.4% superannuation
**Location**:Canberra, Sydney

**About us**

Defence Housing Australia (DHA) is a nationally recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia's largest national housing portfolios of about 17,000 properties and has an opportunity for an experienced Investor Support Officer to join the team.

**About the role**

There are two opportunities located in either Canberra or Sydney, and we are seeking to form a merit pool for potential future opportunities. This role cannot be performed remotely.

As the Investor Support Officer, you will actively sell the benefits of DHA's investment opportunities to prospective investors via DHA's omnichannel CRM platform with a view to securing investors. In doing so, you will help to ensure leasing targets are achieved for DHA's Provisioning Programs.

**About your team**

The Provisioning Group is responsible for bringing quality properties into the portfolio to meet Defence requirements through various leasing and acquisitions programs.

The Marketing and Investor Support team provides advice, support and specialist services to the Provisioning Group and is responsible for supporting DHAs provisioning programs by generating quality leads and nurturing investors through to conversion to landlord.
- Experience in a selling environment is essential, working independently and as part of a team, with proven experience to meet organisational targets.
- Proven ability to be flexible in adopting new sales and marketing strategies and supporting changes within the Marketing and Investor Support team as well as the broader Provisioning Group.
- Sound communication and interpersonal skills, a strong customer service focus and be a committed team player.
- Proven ability to develop and manage relationships with team members, clients and stakeholders.
- Professional experience in the Australian residential property market, including understanding tenancy law and lease documentation.
- Knowledge of the workings of Self-Managed Superannuation Funds would be beneficial.
- Real estate qualifications (i.e., Certificate of Real Estate or Licence) are highly desirable.

**Benefits for working at DHA include**:

- 15.4% superannuation
- Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
- Work-life balance
- Positive workplace culture where you can bring your whole self to work
- Opportunities for growth and development
- Career progression and opportunities
- ADF partner employment conditions when posting to a new location

For more detail on what we offer, visit the DHA website and refer to the DHA Enterprise Agreement 2024-27.

**How to apply**

For more information about the role, click **View Position Description** button below.

**Order of Merit**

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

**Inclusion and Diversity**

**RecruitAbility**

**Eligibility**

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

**Applications close**

AEST 11.55pm Thursday, 24 October 2024