Investor Support Manager

**Job no**: 493466
**Work type**: Full Time
**Location**: Head Office, Canberra, Parramatta
**Classification**: Executive Level 1

**Position**:Investor Support Manager
**Level**:EL1
**Salary Range**:$118,461 to $144,571 per annum plus 15.4% superannuation
**Location**:Canberra, Sydney

**About us**

Defence Housing Australia (DHA) is a nationally recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia's largest national housing portfolios of about 17,000 properties and has an opportunity for an experienced Investor Support Manager to join the team.

**About the role**

As the Investor Support Manager you will lead, motivate and manage a small team responsible for selling the benefits of DHAs investment opportunities and providing excellent customer service to prospective investors via DHAs omnichannel systems.

You will provide a high level of service and support to internal stakeholders, as well as to prospective investors ensuring they understand the DHA property investment product and nurturing them through to conversion.

**About your team**

The Provisioning Group is responsible for bringing quality properties into the portfolio to meet Defence requirements through various leasing and acquisitions programs.

The Marketing & Investor Support team provides advice, support and specialist services to the Provisioning Group and is responsible for supporting DHAs provisioning programs by generating quality leads and nurturing investors through to conversion to landlord.

**The role is responsible for**:

- Experience in a sales environment is essential, working independently and as part of a team, with proven sales experience to meet organisational targets.
- Proven ability to supervise staff to ensure business targets are achieved and a high level of customer service is maintained.
- Demonstrated ability to identify process and system improvements and be a change champion supporting changes both within the Marketing and Investor Support team as well as the broader Provisioning Group.
- In-depth experience within the residential property industry and ability to deliver business outcomes, including understanding of residential tenancy law and documentation.
- Knowledge of the financial services industry and investing in property through Self-Managed Super Funds (including RG146 accreditation) would be beneficial.
- Excellent communication skills, including the ability to write, analyse and edit documents that explain complex and sensitive operational matters, and facilitate agreed outcomes.
- Excellent stakeholder engagement and management skills with the ability to build and maintain positive working relationships with both internal and external stakeholders.
- Strong problem solving, analytical and decision-making skills together with sound judgement and attention to detail.
- Real estate qualifications (i.e., Certificate of Real Estate or Licence) are highly desirable.

**Benefits for working at DHA include**:

- 15.4% superannuation
- Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
- Work-life balance
- Positive workplace culture where you can bring your whole self to work
- Opportunities for growth and development
- Career progression and opportunities
- ADF partner employment conditions when posting to a new location

For more detail on what we offer, visit the DHA website and refer to the DHA Enterprise Agreement 2024-27.

**How to apply**

For more information about the role, click **View Position Description** button below.

**Order of Merit**

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

**Inclusion and Diversity**

**RecruitAbility**

**Eligibility**

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

**Applications close**

AEST 11.55pm Thursday, 24 October 2024