Service Delivery Team Leading Hand- Ramp

7 days ago

Melbourne, Victoria, Australia Dnata Full time

OVERALL PURPOSE OF THE POSITION

The Service Delivery Team Leader, Ramp is responsible for the operations of the ramp services for our clients to ensure an efficient and effective service, delivering dnata's and our clients' expectations.

The Service Delivery Team Leader, Ramp will manage the day-to-day business issues and competing demands in line with operational requirements and Service Level Agreements.

PRIMARY DUTIES AND RESPONSIBILITIES
- Deliver of a customer focused ramp operation including the supervision, organisation and coordination of all work areas during an operational shift;
- Manage on-the-job team coaching, mentoring
- Responsible for team Performance and giving feedback where needed to achieve high levels of performance and service excellence;
- Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements
- Oversee and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services' policy and procedure
- Provide quality metrics and reporting on critical business issues;
- Reinforce a positive safety culture within the team focussed on awareness and vigilance.

OH & S Responsibilities
- Ensure compliance with the dnata OHS Policy and related Group Policies
- Comply with legislative OH & S requirements
- Develop and maintain a positive safety culture focused on awareness and vigilance.
- Conduct work in accordance with dnata's OH & S Management System and customer OH & S requirements
- Follow all safety work procedures, adhering to all safety guidelines provided
- Assist with accident investigation, reporting and injury management
- Manage the safety of the cargo facility and equipment, including the safety of workplace systems and general working environment
- Wear the required personal protective clothing and equipment

ESSENTIAL CRITERIA
- Team leadership experience and an ability to drive a customer focused culture within the team;
- Well-developed communication skills both written and oral;
- Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements into standard operations;
- Ability to drive a performance culture and business improvement initiatives;
- Holder of a current Aviation Security Identification Card

  • Ramp And Baggage Service Agents

    2 weeks ago

    Melbourne, Victoria, Australia Dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on.We are currently recruiting Ramp and Baggage Service Delivery Agents for the...

  • Ramp Officer

    2 weeks ago

    Melbourne, Victoria, Australia Star Aviation Full time

    **Introduction**:Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to careAll transport, accomodation and training is provided and paid for.**Description**:As the 'face of the company' to clients and...

  • Ramp Operator

    2 weeks ago

    Melbourne, Victoria, Australia Menzies Aviation Full time

    **Overview**People. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.But at the heart of our business is our people.**Role Purpose**Level 3...

  • Ramp Duty Manager

    1 week ago

    Melbourne, Victoria, Australia Oceania Aviation Services Full time

    **KEY BENEFITS TO YOU**- ** Competitive Salary + Superannuation.**:- ** Accelerated upskilling and career progression developing exceptional transferable skills.**:- ** Rotational rostering to provide flexibility & work/life balance.**:- ** Reward & Recognition Scheme & Employee Assistance Program.**:- ** Employee Assistance Program providing support to our...

  • Ramp and Baggage Handler

    2 weeks ago

    Melbourne, Victoria, Australia beBeeResponsibility Full time $60,000 - $90,000

    Ramp and Baggage Handling ProfessionalWe are seeking a highly motivated individual to join our team as a Ramp and Baggage Service Delivery Agent at Melbourne Airport. As a key member of our ground handling operations, you will be responsible for loading and unloading cargo and passenger aircraft, ensuring the safe and efficient movement of baggage.Key...

  • Ramp and Baggage Team Member

    1 week ago

    Melbourne, Victoria, Australia beBeeSpecialist Full time $60,000 - $85,000

    Customer Experience Specialists RequiredWe are seeking motivated and team-focused individuals to deliver exceptional customer experiences as Part-Time Ramp and Baggage Agents.Key Responsibilities:Loading and unloading of Unit Load Devices (ULDs)Loading and unloading aircraft cargoBaggage management – lifting baggage with a maximum weight of 32kg per...

  • Ramp Trainer

    2 weeks ago

    Melbourne, Victoria, Australia Menzies Aviation Full time

    **Overview**People. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.But at the heart of our business is our people.**Role Purpose**Deliver a...

  • Ramp Trainer

    2 weeks ago

    Melbourne, Victoria, Australia Menzies Aviation Full time

    **Overview**People. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.But at the heart of our business is our people.**Role Purpose**Deliver a...

  • Delivery Lead

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryAn exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, MelbourneAbout the RoleService Stream's Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the Delivery Lead...

  • Ramp And Baggage Agent

    2 weeks ago

    Melbourne, Victoria, Australia Dnata Full time

    Are you passionate about working in aviation? Looking for opportunities to learn and develop? Come grow a rewarding career with dnata.dnata is one of the most recognised ground services companies in the world and we are looking for motivated and team focused employees, to deliver on the promises to our customers.dnata is proud to offer on-the-job training...