It Deskside Agent

1 week ago

Sydney, New South Wales, Australia Apex Group Ltd Full time

IT Deskside Agent

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

**IT Deskside Agent**
**Sydney**

**Description**

**Job specification**
- Onsite IT support for the office
- Maintaining the IT infrastructure of the office
- Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
- Deployment of IT equipment to new starters
- Collection of IT equipment from leavers
- Printer support
- Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
- Network cabling and patching in office
- Office moves and setups
- IT Asset inventory management
- Provision, deploy and support phones
- Work with vendors who provide IT solutions in the office
- Work with local office management on any office technology issues/requirements
- Working closely with the Group IT
- Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
- Highlight and report all major IT issues and risks to Service Manager in a timely manner
- Research, test and implement new systems to improve efficiencies and satisfy user requests
- Other duties in support of the Service Desk, as assigned by the Infrastructure Engineering and Applications Manager

**Skills Required**:

- 1-3 years experience in a computer related support or and IT operational environment is recommended
- Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
- Good written and communication skills in English
- Experience with documentation and improving SOPs and other process documents
- Good customer focus, and excellent timekeeping is a key requirement of the role
- Good interpersonal skills, with a focus on listening and questioning skills
- Good problem-solving abilities and ability to work under own initiative
- Experience with configuring and supporting any version of Windows Desktop (10/11)
- Some basis experience with supporting physical networking is desirable but not essential

**What you will get in return**:

- A genuinely unique opportunity to be part of an expanding large global business;
- Competitive remuneration commensurate with skills and experience;
- Training and development opportunities

**Additional information**:
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

Job ID JR-0006886

  • Technical Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia Latitude It Full time

    Our client seeks a Deskside Support Manager to lead and enhance our on-site technical assistance. Join us to ensure seamless operations and exceptional user experiences.**Role Overview**: Manage a team of support specialists, resolve technical issues, and optimize deskside support processes for a productive and collaborative work...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Mercure It Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    3 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    3 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Desktop Support Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeedesktop Full time $100,000 - $110,000

    Technical Leadership RoleThe position of Field Support Team Lead plays a pivotal part in the overall EUC/Deskside Support Team strategy. This role involves overseeing a team of highly skilled level 2/3 Desktop Support/EUC Engineers who deliver deskside support to various users across multiple states.Main Responsibilities:Mentorship and Guidance: Provide...

  • Head Of Products

    2 weeks ago

    Sydney, New South Wales, Australia Brennan It Full time

    **Brennan. Where true performance thrives.**At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our **True Performance System** - a...

  • Service Desk Team Lead

    1 week ago

    Sydney, New South Wales, Australia Brennan It Full time

    **Brennan IT**We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row.**Benefits of working at Brennan IT**:- An awesome team of people to work with- Flexible working arrangements-...

  • Regional Sales Manager

    2 weeks ago

    Sydney, New South Wales, Australia Genesis It&T Pty Ltd Full time

    **Permanent Full Time**:- **Global Leader in Identity & Security Solutions**:- **Government experience is mandatory****The Company**A global leader in identity authentication and verification technologies with global presence across the government and private sectors. Their products are across ID Cards and Credentials (Digital & Physical) technologies,...

  • Head of Creators

    2 weeks ago

    Sydney, New South Wales, Australia I Want It Yesterday Full time $104,000 - $130,878 per year

    Company Overview: I Want It Yesterday is a Sydney-based content & talent studio, providing a range of creative, production, creator, & studio services for broadcasters, agencies, publishers, streamers, and brands. To support our growth, we are seeking a passionate and results-driven Head of Creators with a passion for digital culture and a deep understanding...

  • IT Deskside Agent

    1 week ago

    Sydney, Australia Apex Group Ltd Full time

    IT Deskside Agent The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has...

  • Service Desk Team Lead

    1 week ago

    Sydney, Australia Brennan IT Full time

    **Brennan IT** We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working...