Guest Service Agent

3 weeks ago

Sydney, New South Wales, Australia MERCURE IT Full time
Overview

Join to apply for the Guest Service Agent role at MERCURE IT

Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.

What will you be doing?
  • Deliver service excellence, from check in to check out and everywhere in between
  • Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
  • Provide passionate, knowledgeable and friendly service to external and internal guests at all times
  • Answer all telephone calls in a professional manner according to brand standard
  • Reconcile cashier floats at the completion of each shift
  • Ensure guests who are not ALL – Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting

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