IT Deskside Agent

IT Deskside Agent

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

**IT Deskside Agent**
**Sydney**

**Description**

**Job specification**
- Onsite IT support for the office
- Maintaining the IT infrastructure of the office
- Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
- Deployment of IT equipment to new starters
- Collection of IT equipment from leavers
- Printer support
- Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
- Network cabling and patching in office
- Office moves and setups
- IT Asset inventory management
- Provision, deploy and support phones
- Work with vendors who provide IT solutions in the office
- Work with local office management on any office technology issues/requirements
- Working closely with the Group IT
- Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
- Highlight and report all major IT issues and risks to Service Manager in a timely manner
- Research, test and implement new systems to improve efficiencies and satisfy user requests
- Other duties in support of the Service Desk, as assigned by the Infrastructure Engineering and Applications Manager

**Skills Required**:

- 1-3 years experience in a computer related support or and IT operational environment is recommended
- Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
- Good written and communication skills in English
- Experience with documentation and improving SOPs and other process documents
- Good customer focus, and excellent timekeeping is a key requirement of the role
- Good interpersonal skills, with a focus on listening and questioning skills
- Good problem-solving abilities and ability to work under own initiative
- Experience with configuring and supporting any version of Windows Desktop (10/11)
- Some basis experience with supporting physical networking is desirable but not essential

**What you will get in return**:

- A genuinely unique opportunity to be part of an expanding large global business;
- Competitive remuneration commensurate with skills and experience;
- Training and development opportunities

**Additional information**:
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

Job ID JR-0006886