Account Manager

About Topsort
Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a global company that has grown rapidly since our founding in 2021, serving customers in retail, marketplaces, and delivery apps in 40+ countries.
Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let's do the unimaginable - let's make ads clean and cool again, with AI and modern technology.
What it's like to work at Topsort
Our team values straightforward communication, feedback with a growth mindset, and a super collaborative environment. It's a sports team that is focused on winning, with urgency and openness. We encourage bold choices, sharing extraordinary opinions, and maintaining a fast pace. If it can be done today, we aim to get it done today.
About the Role
We're looking for a driven, strategic, and sharp-witted Account Manager to join the dynamic sales team in Sydney, Australia. You will be the spokesperson for Topsort's retail media APIs and products, working with the top retailers, marketplaces, and delivery apps across Australia to drive sales and growth.
Responsibilities
Client Relationship Management:
Build and maintain strong, long-term relationships with key clients in the retail media sector. Serve as the primary point of contact, ensuring client needs and expectations are met.
Onboarding & Training:
Guide new clients through onboarding, ensuring they understand and effectively use the software. Provide ongoing training and support to maximize platform adoption.
Upselling & Revenue Growth:
Analyze client needs to identify upsell opportunities. Develop and present proposals that demonstrate value, set and achieve revenue targets, and drive increased ad spend and account growth.
Strategic Advising:
Act as a trusted advisor, providing insights and recommendations to optimize clients\' retail media campaigns. Stay updated on industry trends to offer value-driven advice.
Issue Resolution:
Address client concerns proactively, collaborating with internal teams to resolve issues efficiently.
Cross-Functional Collaboration:
Work with sales, marketing, product, and support teams to ensure client success. Share best practices with the global account management team.
Requirements
Education & Skills:
Bachelor\'s degree or MBA, preferably with a technical background. Strong communication and interpersonal skills.
Retail Media Expertise:
Proven experience in account management within retail media or advertising. Familiarity with relevant technologies.
Sales & Strategy:
Ability to identify and pursue upselling opportunities, strategic thinking, and problem-solving skills.
Entrepreneurial Mindset:
Independent and team-oriented, with strong organizational and time management skills.
Technical Fluency:
Comfortable working with technical solutions and translating technical capabilities into retailer-friendly language.
Topsort Culture
Our team emphasizes straightforward communication, feedback culture, and collaboration. We aim for bold choices, extraordinary opinions, and a fast pace with a focus on delivering today.
Direct and Speedy:
We work hard, set aggressive goals, and execute with urgency while delivering candid feedback and continuous improvement.
Constant Improvement:
Action-driven and curious individuals who seek ongoing improvements and reinvention.
Team Mindset:
We are collectively here to help each other succeed and shine as a team.
Global Reach:
We were founded by Stanford and Harvard alumni with remote options and occasional in-person offsites; we welcome colleagues from multiple countries from day one.
Topsort is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Do you sound like the right fit? Let's dive right in
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Topsort by 2x
Australia A$150,000 - A$180,000
Melbourne, Victoria, Australia
Sydney, New South Wales, Australia
Brisbane, Queensland, Australia
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