Regional Account Manager

Job Description
Regional Account Manager – Global Strategic Accounts Services
Melbourne or Sydney location.
Drive growth, commercial efficiencies, build strong client relationships and champion innovation
Facilities and Intergrated Support Services Account Management - FMCG
As the Regional Account Manager, you will lead a multi-site account nationally, drive growth and build strong client relationships.
Reporting to the Global Account Director and Australian General Manager Strategic Accounts, you will be the main contact between clients and Sodexo, ensuring top-quality facilities management and food services. You will promote innovation, maintain health and safety standards, and implement improvement programs, aligning with the APAC Strategic Account Services business strategy.
You will be responsible for overseeing all account management, managing client expectations and ensuring the contract is delivered within scope and within budget.
Responsibilities:
Stakeholder Management
to identify efficiencies and opportunity areas of growth to ensure that the business has the capability of executing immediate and long term strategies
Client Relationship Management
: Effectively manage and nurture client relationships using the Clients for Life process, holding regular operations meetings to review performance and enhance customer satisfaction.
Operational Leadership
: Provide confident and visible leadership, ensuring operational standards are set and consistently achieved, and services are delivered in strict alignment with the contracted scope of works.
Service Excellence
: Manage and monitor service delivery against SLAs, ensuring high standards of service excellence and full compliance with contractual obligations, while identifying and capturing savings and improvements.
Financial Management
: Prepare and present monthly P&L statements, lead forecasting and budgeting activities, and develop action plans to enhance financial performance, ensuring cost-effective service delivery.
People Management
: Establish and lead a highly capable, diverse, and engaged workforce, driving employee engagement and retention strategies, and maintaining compliance with local and federal legislation.
Safety Leadership
: Develop and oversee risk control strategies, conduct regular safety inspections, and promote a strong culture of safety leadership, ensuring compliance with OHSE and food safety practices.
Continuous Improvement
: Proactively identify and pursue growth opportunities, collaborate with internal teams to develop client-specific strategies, and champion continuous improvement across people, systems, and processes.
Compliance and Reporting
: Track and report operational performance, ensuring transparency, compliance with contractual obligations, and continuous service improvement.
Core Business Competencies include:
Strategy & Leadership
Stakeholder Management
Leadership & Management
Financial and Commercial Performance
Workplace Health, Safety and Environment
Quality & Compliance
Diversity and Inclusion
Operational Excellence
Governance & Compliance
Who are we looking for?
To be successful, you'll need:
Australian Citizenship or full working rights in Australia are required. You will also need to obtain a National Police Check if you do not have one dated within the last 6 months.
Excellent communication, influencing, and facilitation skills; strategic mindset; continuous professional development.
Success in outsourced contract management and B2B environments.
Strong contractual, financial management and or commercial experience.
Proven track record in developing profitable client relationships and identifying new business opportunities.
Tertiary qualifications or equivalent industry experience in Facilities Management, Engineering, Technical Services, or Hospitality.
Proven leadership, workplace training, and mentoring skills
Why choose Sodexo?
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.
We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program