Customer Service Officer

4 days ago

Melbourne, Victoria, Australia Prixcar Services Full time

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

We are currently seeking an enthusiastic person to take on the role of Customer Service Officer to ensure our customers receive a service that is prompt, efficient, reliable, courteous and which is delivered to a quality level that satisfies or exceeds the customer's requirements.

**Key Responsibilities**:

- Develop and maintain excellent customer service relations and profile
- Communicate and liaise with internal, external customers and external organisations such as manufacturers, transporters/carriers, customs agents, shipping companies and contractors
- Ensure prompt and effective follow up and response to internal and external customers enquiries and concerns where appropriate
- Assist operations with the processing of vehicle administration as required
- Entering all orders/ pricing into our system with high precision in a timely manner
- Support our customers' needs through quoting, booking and order entry
- Maintain data systems and generate reports/invoices as required
- Maintain a high standard of office housekeeping at all times

**Required Skills and Experience**
- Strong written and verbal communication skills
- Experience working in a similar industry is preferable but not essential
- Experience in Administration and Customer Service
- High attention to detail
- Proficient in Microsoft Excel, Word and Outlook
- Self-motivated and a willingness to learn
- Strong work ethic, exceptional time management and problem-solving skills
- Flexible - ability to multi-task and adapt to changing work requirements
- Enthusiastic team player

This role is a fast-paced role and will suit someone with energy, personal drive and flexibility.

If you feel that this challenge and opportunity is right for you, please send through a Covering Letter and Resume - we would love to hear from you

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume.

Prixcar values of **_Play_**, **_Passion_** and **_Care _**underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey

PS

**Schedule for this job**
- 8 hour shift
- Monday to Friday

**Benefits offered**
- On-site parking
- Flexible schedule
- Employee assistance program

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