National Claims Controller

6 days ago

Melbourne, Victoria, Australia Employee Matters Pty Ltd Full time

Be responsible for the end to end DBI claims function.
- Market leader - specialised boutique insurer who is rapidly growing
- Work with a company with a flat structure, no bureaucracy & brilliant culture

**Who is Assetinsure?**
Assetinsure Pty Ltd is an APRA licenced Australian general insurer. Operating since 2004, Assetinsure is focused on delivering innovative insurance solutions primarily to the Australian and New Zealand markets on a "Primary" and "Agency" basis.

**The role**
The primary purpose of this critical role is to provide support for the claim's management operations of Assetinsure for the end-to-end management of domestic building insurance claims, manage the builder panel and quality assurance.

Reporting to the National Claims Manager, you will:

- Be responsible for the end-to-end claims function including lodgement, appointing and instructing assessors, verification of claims, inviting builders to tender, stakeholder management and maintaining the electronic claim file.
- Instruct legal advisors on policy coverage issues and external disputes.
- Deal with administrators, attend creditor meetings (if required) and lodge Proof of Debts.
- Oversee the DBI Builder Panel and establish systems to assess suitability and monitor performance
- Facilitate open dialogue with underwriters in relation to policy interpretation and specific claim management issues.
- Assist National Manager Claims in updating and maintaining claims management guidelines for DBI claims as and when required.

**What's in it for you?**
- You'll work with a productive team who is supportive and experienced
- The opportunity to grow further both professionally & personally; you'll actually be valued and rewarded for your contributions
- Have a voice that's respected and relied upon
- Flexibility, an attractive salary package and bonus scheme

**About You**
You are a commercially astute and creative problem solver. You're curious, self motivated and eager to build relationships across the business. Change doesn't scare you and you are a solution-minded individual who thrives on achieving personal and business goals.
- Confidence to make robust claims decisions and excellence when dealing with internal and external stakeholders
- Strong computer literacy i.e. you're not afraid of technology
- Strong written and verbal communication skills
- Proven administrative, organisational and time management skills with a sense of urgency
- A desire to deliver exceptional customer service
- A team player approach with the ability to work under pressure and remotely when required

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