Claims Coordinator

2 weeks ago

Melbourne, Victoria, Australia Bay Building Full time

Opportunity for mid level customer service professional
- Permanent Full Time - Free Parking, Hybrid working
- Work Locations - Melbourne | Brisbane| Sydney| Adelaide

**About Us**

Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 40 years we specialise in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.

**About the Role**

Sitting in a National Specialist Team, you'll be responsible for providing customer service and administrative support to Customers and Clients, relating to their insurance claim. As the point of contact for each claim, you will work to partner with customers, clients and trades, to manage the initial quote and repairs of the claim.

Your responsibilities include:

- Working directly with clients, homeowners and all construction related trades and suppliers.
- Ensuring that all parties are updated regarding the claims' progress.
- Prioritising the team's inbox and actioning items where possible
- Answering incoming calls & making outbound calls relating to the status of claims
- Updating notes to internal and client systems
- Preparing and providing documentation relating to the claim

**About You**
- Excellent interpersonal skills and a natural people person
- Strong customer service acumen
- Great communication skills, both written and verbal
- Great time management and prioritisation abilities
- Intermediate computer skills
- Claims, Insurance and/ or building industry experience is desirable

**Why join us?**
- WFH options after probation
- JB HI-FI & Bupa Discounts
- Birthday Leave after probation
- Free onsite parking
- A diverse working environment where all are welcome
- Discounted gym membership
- Access to 24/7 Employee Assistance Program for you and your family

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