Technical Claims Manager

6 days ago

Melbourne, Victoria, Australia Austcorp Executive Full time

Luxury Global Manufacturer
- Competitive salary up to $100K + Super
- Free onsite parking in Rowville

Are you passionate about providing exceptional customer service and ensuring a seamless claims management process? Do you have a strong background in the timber / trades industry? Our client is seeking a highly skilled and motivated Technical Claims Manager to join their dynamic team.

**About The Company**:
Our client is renowned for its exquisite selection of luxury trade products, catering to high-end residential and commercial projects. They pride themselves on delivering the finest quality materials, superior craftsmanship, and exceptional customer service. As they continue to grow, they are committed to maintaining their reputation as a trusted and reliable provider of trade solutions.

**Position Overview**:
As the Technical Claims Manager, you will play a vital role in managing and resolving claims related to installed products. You will be responsible for investigating, assessing, and resolving customer claims while ensuring both our client and their installers adheres to quality standards. Your technical expertise and attention to detail will be crucial in identifying root causes, providing technical support, and implementing preventive measures to minimize future claims.

**Responsibilities**:

- Efficiently manage the end-to-end claims process, including initial intake, investigation, assessment, resolution, and documentation.
- Conduct thorough investigations to determine the root causes of claims and analyze trends to identify areas for improvement.
- Collaborate closely with internal teams, such as manufacturing, quality control, and customer service, to gather information and coordinate claim resolutions.
- Provide technical support and guidance to customers, sales representatives, and internal stakeholders to address their concerns effectively.
- Develop and implement preventive measures to minimize the occurrence of claims, such as improving quality control processes and conducting training sessions.
- Maintain accurate records and documentation of all claims, resolutions, and related communications.
- Stay updated on industry standards, regulations, and best practices to ensure compliance and continuously improve the claims management process.

**Qualifications**:

- Proven track record in claims management, including investigation, assessment, and resolution.
- Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
- Excellent communication and interpersonal skills to collaborate with internal and external stakeholders.
- Detail-oriented with a commitment to accuracy and quality.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Knowledge of relevant industry standards and regulations is highly desirable.
- Experience with customer relationship management (CRM) software and claims management systems is a plus.

We offer a competitive salary package, including benefits and opportunities for professional growth within a dynamic and supportive work environment.

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