Customer Experience Lead

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $123,000
Customer Service Manager Role

We are seeking a Customer Service Manager to lead our team and deliver exceptional customer experiences.

  • This role requires you to lead teams in providing outstanding customer service, ensuring a positive shopping experience.
  • You will be responsible for coaching teams to excel in service delivery, safety, and merchandising standards.
  • Your key performance metrics will include delivering targets across the Customer Service Team.

About This Role

  • Leading teams in achieving exceptional customer satisfaction and loyalty.
  • Developing and implementing strategies to improve customer service quality.
  • Reviewing and planning sales and seasonal events to maximise opportunity and meet customer expectations.

What We're Looking For

  • Able to listen, learn, and show genuine care for both team and customers.
  • Believes in always doing the right thing.
  • Works collaboratively with others as one team.
  • Able to work in a fast-paced and complex environment.
  • Drive to coach and develop large teams to deliver great results.

Why Work with Us

  • A diverse range of people working together in an industry facing rapid change.
  • Gaining real-world experience and growing as a person.
  • Making a tangible difference in your local community.

Our Values

  • An inclusive and team-first company.
  • Valuing flexibility and wellbeing.
  • A safe and inclusive environment for all.
  • Creating better experiences - for customers and each other.

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