Contact Centre Operator

2 days ago

Sydney, New South Wales, Australia Bridgestone Asia Pacific Full time

What's in it for you?
Work for a global leader and trusted brandConvenient location (Silverwater)- no city commuteEnjoy a supportive and collaborative team environment.On the job training.Access to continuous learning and development opportunities.Competitive salary package and generous staff discountsBe part of an organisation that is serious about sustainability.About The RoleAs a Contact Centre Operator, you will be responsible for responding to telephone, website, and email enquiries, managing bookings, and providing accurate quotes.
You will contribute to achieving conversion targets while ensuring customer satisfaction remains a top priority.
This role requires exceptional communication skills, the ability to work with multiple systems, and a passion for providing outstanding customer service.At Lube Mobile, we are the world's largest network of mobile vans and technicians and have vans in operation all over Australia.
Operating since 1982, we offer our employees ongoing training and back up support, a great team environment and a commitment to safety that is second to none.Lube Mobile is made up of 250 employees and mobile vans, a host of workshops nationwide and a genuine belief that taking care of our customer's pride and joy can be easy, efficient and cost effective.About YouTo perform successfully in this role you will demonstrate:Exceptional customer service skills with a passion for achieving conversion targets.Confident communicator with strong telephone and written communication skills.Excellent attention to detail, with the ability to manage multiple communication channels.Minimum 2 years' experience in a similar role (preferred but not essential).
Experience using CRM systems and a strong knowledge of Microsoft Office products.A team-oriented attitude, with the ability to work collaboratively toward shared goals.Availabel to work between 7am and 7pm on a rotating rosterFamiliarity with health, safety, and sustainability practices.Key ResponsibilitiesRespond promptly to inbound enquiries via phone, live chat, and email.Manage bookings and customer requests with efficiency and attention to detail.Achieve key performance indicators (KPIs) including conversion rates and customer retention.Accurately record and process customer interactions using relevant CRM and booking systems.Collaborate with the operations team to ensure seamless service delivery.Support Bridgestone's commitment to safety and sustainability.Join Lube Mobile, part of Bridgestone Australia Ltd., where our mission is to deliver superior customer service and operational excellence.If you're ready to take the next step in your career and make a difference at Lube Mobile, we'd love to hear from you
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