Revenue & Billing Officer

1 week ago

Melbourne, Victoria, Australia Southern Cross Care (Nsw & Act) Full time

We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we're able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with a competitive rate of pay, not-for-profit salary packaging benefits and the support of a wonderful leadership team and colleagues.

**Purpose of Position**

This position provides for transactional processing and effective management of the revenue, billing, receipting and resident liability functions of SCC.

**Main Activities**

**Revenue & Billing tasks**:

- Process fortnightly billing
- Prepare direct debits schedules
- Process and update changes of funding and fees
- Reconciliation of funding, fees and charges and client accounts
- Maintain resident's database
- Reconciling clients' accounts
- Process resident exit and entry notices
- Prepare termination refund and exit payments in accordance with established procedures and within legislative timeframes
- Respond to accounts enquiries
- Ensure prompt collection of fees, payment plans and outstanding debts
- Follow up on fee rejections and deferred payment plans.

**Administrative tasks**:

- Photocopying, filing and archiving
- Information retrieval
- Relief reception
- Data entry
- General duties as directed

**Essential**
- Minimum of two years in a finance office environment;
- Demonstrated understanding of accounts receivable processes;
- Advanced level skills in Microsoft Excel
- High level of computer literacy using a diversity of modern accounting and related software packages. (Epicor v9 currently in use)
- Intermediate level skills in MS Office (Outlook, MS Word)
- Excellent verbal and written communication skills
- Ability to problem solve
- Strong networking and stakeholder relationship skills
- Ability to maintain task focus
- Customer service focus;
- Commitment to client and staff confidentiality and privacy;
- .Pre-employment checks

**Desirable**
- Demonstrated competencies in and an understanding of the Health, Aged Care or Not-for-Profit Sectors

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to 'live life to the full'. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel_

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