Front Office Manager

5 days ago

Sydney, New South Wales, Australia Mercure Full time

**Company Description**
Are you a dynamic hospitality professional ready to lead and inspire? At **Mercure Sydney Bankstown**, we're seeking a passionate **Front Office Manager** to be the face of our hotel, ensuring unforgettable guest experiences every day.

As the heartbeat of our vibrant Front Office team, you'll manage a motivated team, oversee seamless check-ins and check-outs, and deliver exceptional service with a smile. With a focus on innovation, teamwork, and a flair for problem-solving, you'll create a welcoming environment where every team member and guest feels at home.

**About Us**:
Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We're so much more than hotels — we're creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

**As our next Front Office Manager reporting directly to the General Manager, you will**:

- Lead the Front Office Team to deliver peak moments to our guests
- Create welcoming environments and memorable moments for both guests and team members
- Drive guest service initiatives within a diverse Front Office Team
- Empower the team to consistently exceed guest expectations
- Coach and mentor Guest Service Agents and Assistant Managers in their career development
- Collaborate closely with Maintenance, Housekeeping, and Bankstown Sports Club teams on various projects and activities
- Be mentored by an experienced General Manager

**Qualifications** Your Skills and experience include**:

- Previous leadership role in a small to medium size property
- Roster and Revenue Management preferred
- Understanding of hotel property management system
- Conflict resolution and negotiation skills
- Flexibility to work across morning and afternoon shifts and weekends
- Ability to train and mentor the team
- Hold a valid Responsible Service of Alcohol and First Aid certificate.

**Additional Information** What's in it for you**
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Career mobility opportunities within our International Hotel Group
- Global perks in hotels and Accor partners
- Fun, supportive, and collaborative working environment

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
- Please note, you will require full working rights in Australia to be eligible for this position._

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