Guest Relations Officer

7 days ago

Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

Summary

**Care Connects Us**

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

**About Park Hyatt Melbourne**:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

**Benefits of working with us**:

- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance

**About the Role**

As the Guest Relations Officer, you will be responsible for ensuring the highest standards of customer service are met by ensuring the smooth operations of the lobby and focusing on the pre-arrival and arrival experience of guests.

**Some of the responsibilities include**:

- Conducting pre-arrival phone calls to commence their arrival experience and to ensure the guests needs are met prior to their arrival
- Meeting, greeting and speaking with guests upon their arrival and throughout their stay
- Building relationships with regular guests, long stay guests and VIP guests
- Following up and acting on all guest requests made directly and indirectly
- Working cohesively with all other departments to ensure all necessary information is communicated in order for guests experience to be as smooth and efficient as possible

**Qualifications**:

- Previous work experience in front office or similar position within a five-star hotel environment.
- An ability to establish rapport and have personable and meaningful conversations with guests
- The capability of working both autonomously and as part of a team
- The ability to work well under pressure and possess a great attention to detail
- The ability to create a positive first impression with an understanding of the importance of five star grooming standards
- The flexibility to work on a rotating roster, including weekends and public holidays

  • Guest Relations

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    **Join Australia's most awarded luxury boutique hotel operator**:- ** Shape your career with a growing organisation**:- ** Iconic and award winning location**:- ** Part time with flexibility****About the role**:The **Mansion Hotel and Spa's Guest Relations/Services Manager** will report into the Front Office Manager and have a sound and diverse knowledge of...

  • Guest Relations

    5 days ago

    Melbourne, Victoria, Australia Kay & Burton Full time

    Great Culture- Modern facilities- Fabulous opportunity**Position Summary**As Guest Relations, you will be the first point of contact regarding workplace and visitor management for client staff and guests. Your primary responsibility will be to ensure a seamless, welcoming, and professional experience for all client staff and their visitors.Reporting to the...

  • Guest Relations Officer

    1 week ago

    Melbourne, Victoria, Australia United Co. Full time

    United Co. is a flexible workspace offering a range of private offices, coworking spaces and premium conference rooms and event bookings. We are looking for an experienced Guest Relations Coordinator with a strong background in hospitality to coordinate the day to day operations of our meeting, training and conference rooms while managing a busy front...

  • Leading Guest Relations Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $60,000 - $75,000

    Guest Relations Manager Job DescriptionAbout the RoleThis leadership position is a key part of our Front Office team, responsible for mentoring and coaching junior staff members. As Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences through effective shift management and team support.Key Responsibilities:Lead and...

  • Guest Relations Coordinator

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $75,000

    Reception and Guest Relations Job OpportunityThis prestigious real estate company is seeking a dynamic individual to fill the role of Reception Administrator and Guest Relations. The ideal candidate will have exceptional administration experience in a fast-paced environment, with advanced competency in Microsoft Office suite specifically Excel and Word.The...

  • Guest Relations Consultants

    4 days ago

    Melbourne, Victoria, Australia Apt Travel Group Full time

    **ABOUT US**Captain's Choice, Botanica and Antarctica Flights are boutique travel brands offering extraordinary experiences to our guests. As part of the Australian privately owned _APT Travel Group_, we create bespoke and unique travel experiences.- ** Captains Choice** has been setting the agenda in luxury travel for over 25 years. We make the impossible...

  • Guest Relations Consultants

    1 week ago

    Melbourne, Victoria, Australia Atg Full time

    **ABOUT US**Captain's Choice, Botanica and Antarctica Flights are boutique travel brands offering extraordinary experiences to our guests. As part of the Australian privately owned _APT Travel Group_, we create bespoke and unique travel experiences.- Captains Choice has been setting the agenda in luxury travel for over 25 years. We make the impossible...

  • Guest Relations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Comfort Apartments Royal Gardens Full time $60,000 - $80,000 per year

    Guest Service Agent/Onsite ManagerComfort Apartments Royal Gardens is a 4 star, 42 room property located near the Royal Exhibition Building.  The property opened in 1988 and was one of the original Serviced Apartment locations in Australia.Comfort Apartments Royal Gardens is now seeking a Guest Service Agent to join its enthusiastic and successful team...

  • Guest Relations Associate

    4 days ago

    Melbourne, Victoria, Australia Dexus Full time

    Space for the best in youEmbark on a career at Dexus, where if you're curious, determined and collaborative, you'll find space for the best in you. As part of a business responsible for a $45.5 billion property portfolio, you'll take pride in the meaningful impact of your work across Australia, and experience what it's like to grow with a company that's...

  • Expert Guest Relations Manager

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomerFocus Full time $80,000 - $100,000

    Guest Experience SpecialistWe are seeking an experienced and customer-focused professional to join our team as a Guest Experience Specialist. As part of our front office team, you will be responsible for delivering exceptional service to our guests and ensuring they have a memorable experience at our hotel.Your key responsibilities will include:Assisting...