Guest Relations

6 days ago

Melbourne, Victoria, Australia Kay & Burton Full time

Great Culture
- Modern facilities
- Fabulous opportunity

**Position Summary**

As Guest Relations, you will be the first point of contact regarding workplace and visitor management for client staff and guests. Your primary responsibility will be to ensure a seamless, welcoming, and professional experience for all client staff and their visitors.

Reporting to the Office Manager, the Guest Relations position also directly assists the Sales, Property Management and Corporate teams on a daily basis through providing efficient, professional and dedicated service.

The duties and responsibilities of this role require not only a talent for exceptional relationship and communication skills, but also strong attention to detail and well-developed organisational skills where there is a requirement to collaboratively work with a variety of stakeholders.

**Responsibilities**
- Display a warm, professional and engaging welcome to all staff, visitors and clients
- Ensuring room set-ups for meetings, training sessions, and town hall meetings
- Coordinate appropriate vendor and purchaser gifts (as required) both pre and post-sale & maintain gift register to send to accounts at the end of the month
- Organise upcoming property settlements and reports
- Complete the daily mail run and maintain adequate stocks of stationery
- Oversee the Brochure deliveries and distribution to appropriate staff.
- Assisting with audio-visual services and meeting preparations
- Managing conference and meeting room scheduling and support
- Manage kitchen and weekly food supplies.
- Manage key register for incoming and out going properties.
- Manage key safe register
- Work together with your direct manager, sales administrators and shared services to provide efficient and timely output for the team
- Other administrational duties as required

**Attributes**
- Shows initiative - seeks out opportunities rather than waiting for them to occur
- Strong attention to detail, plans and is organised.
- Regulates own emotions well, staying clear-headed under stressful situations
- Represents and lives by our culture/vision
- Builds and manages relationships with clients, staff and other stakeholders
- Exhibits a drive to personally and continuously develop
- Consistently set, achieve and raise standards of excellence
- Understands own strengths and limitations
- Communicates well with others and manages relationships & diversity

**Skills**
- Proven experience in an administrative / support / receptionist role
- Proficiency in Microsoft Office suite specifically Excel and Word
- Effectively plans and prioritises own work appropriately dealing with conflicting demands
- Excellent business and technical communication skills (written and verbal)
- High level of relationship management and ability to build trust and respect
- Demonstrated exceptional attention to detail
- Previous experience in the Real Estate industry highly regarded

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